Braeden Westhusing
Jefferson City
Summary
Client success and relationship management professional with a track record of enhancing customer satisfaction and fostering long-term partnerships. Skilled in strategic planning, CRM tools, and cross-team collaboration to drive measurable results and revenue growth. Adaptable and reliable, with a consistent focus on delivering impactful solutions in fast-paced, dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior, Restaurant Success Manager
CHOWNOW
09.2022 - Current
- Managed a portfolio of strategic post-live clients, delivering consultative guidance on platform services to accelerate feature adoption and drive ROI.
- Delivered white-glove, concierge-level service to 700+ brands, cultivating deep client and strategic partner relationships through tailored, high-touch engagement.
- Sustained 65%+ client retention and renewal rates by proactively mitigating churn and delivering tailored last-mile logistics solutions.
- Selected to pilot adoption outreach programs for revenue-driving features (POS integration, catering), contributing to 50% of the group's total upsells.
- Led QBRs and executive-level business reviews, translating platform data into strategic recommendations that strengthened client relationships and reinforced long-term value.
- Consistently exceeded activity, QA, and revenue attainment KPIs.
Restaurant Success Manager
ChowNow
05.2021 - 09.2022
- Developed and implemented client onboarding processes to enhance customer satisfaction and retention.
- Analyzed customer feedback to identify improvement areas, driving product enhancements and service upgrades.
- Collaborated with cross-functional teams to resolve client issues promptly, ensuring seamless service delivery.
- Provided expert guidance on product features and best practices, empowering clients to maximize their investments.
- Enhanced client retention rates through proactive account management and timely issue resolution.
Lead Sales Development Representative
CHOWNOW
Kansas City, MO
06.2020 - 05.2021
- Streamlined the lead qualification process, improving efficiency across sales pipeline management.
- Created and led best-practices trainings for current team members and new hires, increasing overall productivity.
- Built and managed an accurate, high-volume sales pipeline to sustain consistent activity levels.
- Held team members accountable to KPIs through regular coaching and check-ins.
- Served as a go-to resource for new and current team members on workflow questions and processes.
- Co-led multiple new hire training programs.
Sales Development Representative
CHOWNOW
Kansas City, MO
06.2019 - 06.2020
- Utilized CRM software to track customer interactions and maintain accurate, up-to-date records.
- Crafted persuasive sales pitches that clearly communicated product and service value to prospects.
- Optimized email campaigns using A/B testing to improve open rates, click-through rates, and lead conversions.
- Consistently exceeded daily and monthly quotas through diligent prospecting and persistent meeting-setting efforts.
- Analyzed sales data to refine outreach approaches and optimize conversion rates.
Sales Intern
SAINT LOUIS FC
Fenton, MO
08.2018 - 05.2019
- Assisted in executing sales initiatives for ticketing and merchandise programs.
- Prospected and contacted leads to drive group sales.
- Supported sales professionals in maintaining customer relationships through proactive follow-up calls with recent buyers.
- Analyzed customer feedback to identify and act on areas for improvement.
- Increased sales leads through thorough market research and identification of potential clients.
Education
Bachelor of Arts - Sport Management
LINDENWOOD UNIVERSITY
Saint Charles, MO05-2019
Skills
- Customer retention
- Customer relationship building
- Sales management
- Account management
- Proficient in Salesforce, Outreach and Planhat
- Teamwork
Certification
- Value Selling Sales Methodology- Issued Dec. 2019
- Colorado Rapids Sales Combine- Issued Nov. 2018
Timeline
Senior, Restaurant Success Manager
CHOWNOW
09.2022 - Current
Restaurant Success Manager
ChowNow
05.2021 - 09.2022
Lead Sales Development Representative
CHOWNOW
06.2020 - 05.2021
Sales Development Representative
CHOWNOW
06.2019 - 06.2020
Sales Intern
SAINT LOUIS FC
08.2018 - 05.2019
Bachelor of Arts - Sport Management
LINDENWOOD UNIVERSITY