Bradley Wright
Springfield
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Home Renovator
Self-Employed
Springfield
05.2024 - Current
- Installed fixtures such as lighting fixtures, door hardware, windows, doors.
- Inspected all completed work to ensure quality standards were met or exceeded.
- Replaced worn out elements like countertops, cabinets or tile floors.
- Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
- Cleaned up job sites at the end of each day's work to maintain a safe working environment.
- Repaired drywall damage caused by water leaks or other issues.
- Supervised remodeling projects at client homes, keeping projects on track.
- Coordinated phases of construction projects from inception to completion.
Banking Customer Service Representative
TTEC
Springfield
12.2022 - 07.2023
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Conducted research into customer questions or problems using available resources.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Identified potential fraud cases and reported them to the supervisor.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Explained banking procedures and regulations to customers accurately.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
Travel Advisor and Exchange Specialist
JPMorgan Chase, JPMorgan Chase & Co
Springfield
05.2021 - 11.2022
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Informed clients of special offers or discounts available through certain airlines or hotels.
- Created itineraries tailored to each customer's individual needs and preferences.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Identified opportunities to cross-sell additional products or services to existing customers.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
- Interacted with vendors such as airlines, car rental companies and cruise lines in order to obtain the best prices for customers.
- Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and concerns.
- Booked tickets, reserved accommodations and organized rental transportation.
Credit Card Specialist II - Customer Service
JPMorgan Chase
Springfield
05.2017 - 05.2021
- Performed periodic reviews of customer accounts to detect fraudulent activity or potential risk factors.
- Identified opportunities for cross-selling additional products or services to customers.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Resolved disputes over billing errors or unauthorized charges.
- Monitored and maintained compliance with internal controls and government regulations.
Education
Bachelor of Science - Psychology
Northwestern College
St. Paul, MN11-1995
Skills
- Time management
- Project management
- Conflict resolution
- Problem solving
- Adaptability
References
References available upon request.
Timeline
Home Renovator
Self-Employed
05.2024 - Current
Banking Customer Service Representative
TTEC
12.2022 - 07.2023
Travel Advisor and Exchange Specialist
JPMorgan Chase, JPMorgan Chase & Co
05.2021 - 11.2022
Credit Card Specialist II - Customer Service
JPMorgan Chase
05.2017 - 05.2021
Bachelor of Science - Psychology
Northwestern College
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