Brad Richardson
Cleveland
Summary
Dynamic Service Supervisor with a proven track record at Brookside51 Apartments, excelling in complaint handling and team training. Enhanced customer satisfaction through effective problem-solving and proactive maintenance strategies, significantly reducing service downtime. Skilled in workforce planning and fostering team collaboration, ensuring operational excellence and safety compliance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Supervisor
Brookside51 Apartments
07.2020 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
Service Supervisor
Coachhouse Apartments
05.2009 - 06.2020
- Supervised 9 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Tracked and managed department costs for good budget adherence.
- Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Created and maintained daily and weekly reports for upper management.
Supervisor
Midwest Environmental
03.2006 - 04.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- In charge of building a sewer plant in Yuma Arizona
Service Technician
Bright Plumbing
03.2001 - 03.2003
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
Woodshop
Cass Midway
Cleveland, MO05-1979
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Management experience
- Workforce planning
- Supervisory role experience
- Staff training
- Multitasking and organization
- Active listening
- Coordination
- Problem-solving
- Team collaboration
- Follow-up skills
I have a alot of knowledge in hvac , plumbing , and electric also appliances Also very good at trouble shooting in those areas
Accomplishments
AWARDS
Maintenance Supervisor of the Year of the midwest and kansas city area twice and many other honors
Certification
Hvac license
osha
Timeline
Service Supervisor
Brookside51 Apartments
07.2020 - Current
Service Supervisor
Coachhouse Apartments
05.2009 - 06.2020
Supervisor
Midwest Environmental
03.2006 - 04.2009
Service Technician
Bright Plumbing
03.2001 - 03.2003
Woodshop
Cass Midway
Similar Profiles
Bineet KalraBineet Kalra
Leasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND ApartmentsLeasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND Apartments
Zuzana ŠtovčikováZuzana Štovčiková
Founder & Manager at Apartments Košice and Apartments LokyFounder & Manager at Apartments Košice and Apartments Loky
Dean NoelDean Noel
Maintenance Technician at Skylar Pointe Apartments/ kendall place apartmentsMaintenance Technician at Skylar Pointe Apartments/ kendall place apartments
Brittany IrvinBrittany Irvin
Regional Human Resources Manager at C&W ServicesRegional Human Resources Manager at C&W Services
Angela LeeAngela Lee
Sales Associate at Red Oak Lavender FarmSales Associate at Red Oak Lavender Farm