Robert Werner II
Troy
Summary
Store Manager at Kroger with expertise in inventory management and employee training. Achieved significant sales growth through effective problem-solving and relationship building, enhancing customer satisfaction. Proficient in budget management and safety compliance, leading a high-performing team focused on operational excellence.
Overview
37
37
years of professional experience
Work History
Store Manager
Kroger
Troy
12.2015 - 03.2024
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Developed relationships with suppliers to negotiate better prices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared staff work schedules and assigned team members to specific duties.
Manager/DM
US Beef
O'Fallon
06.2005 - 11.2015
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created monthly reports for senior management summarizing operational performance metrics.
Manager
LJS/A&W YUM FOODS
Hannibal, KC, St. Louis
01.1987 - 06.2005
- Analyzed business performance data and forecasted business results for upper management.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Construction Worker
Corum Construction
Palmyra
01.1990 - 07.1995
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Maintained accurate records documenting project progress throughout duration of each job.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Ensured compliance with local codes regarding building regulations.
- Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
Education
High School Diploma -
Hannibal Sr. High
Hannibal, MO12-1985
Skills
- Inventory management
- Point of sale systems
- Employee training
- Budget management
- Customer service
- Sales reporting
- Equipment maintenance
- Safety compliance
- Problem solving
- Communication skills
- OSHA
- Worksite safety
- Safety procedures
- Forklift certification
- Construction
Timeline
Store Manager
Kroger
12.2015 - 03.2024
Manager/DM
US Beef
06.2005 - 11.2015
Construction Worker
Corum Construction
01.1990 - 07.1995
Manager
LJS/A&W YUM FOODS
01.1987 - 06.2005
High School Diploma -
Hannibal Sr. High
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