Bobby Washington Jr.
St Louis
Summary
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
9
9
years of professional experience
Work History
TDR Technician Team Lead
Apex Systems
St Louis, MO
11.2025 - Current
- Conducted routine maintenance and troubleshooting on technical equipment to ensure operational efficiency.
- Provided training and mentorship to junior technicians, fostering skill development and knowledge sharing.
- Developed and documented standard operating procedures for equipment handling and safety protocols.
- Analyzed performance data to identify trends, recommending adjustments for improved system reliability.
- Ensured Devices across different sites were up to date and ready for the new program roll outs.
- Gathered data and organized my team to efficiently test all devices on site and replace or upgrade any that needed attention.
- Collaborated with team members to implement process improvements, enhancing workflow and productivity.
Remote Help Desk Technician
TEKsystems
St Louis, MO
05.2025 - 11.2025
- Resolved technical issues for end-users, ensuring timely support and high satisfaction ratings.
- Diagnosed hardware and software problems, providing effective troubleshooting solutions.
- Managed ticketing system to track user requests, prioritizing urgent issues for swift resolution.
- Trained junior technicians on best practices and system updates to enhance team performance.
- Collaborated with cross-functional teams to identify recurring problems and implement proactive solutions.
- Monitored network performance, identifying potential issues before they impacted operations.
Desktop support
Mercy Hospital
02.2025 - 04.2025
- Assisted a team in deploying workstations and hardware for multiple sites on and off hospital campus.
- Retrieved and performed lease refreshes on hardware across the hospital.
- Tested and ensured full function of workstations and proper cable management was completed.
- Organized different racks of equipment for easier accessibility such as, Ethernet cables, Laptops, Mobile phones and monitors.
- Saw multiple projects to completion and finished ahead of schedule.
IT Support Specialist
ARCO National Holdings
12.2022 - 11.2024
- Continued the same white glove service provided during my time as a contractor now as a full-time employee.
- Well versed in troubleshooting many different apps and programs such as, Bluebeam, Autodesk and Revit, Microsoft 365 products, Onscreen Take-off, Google Chrome and so on.
- Experienced with multiple out of state projects and assignments for which travel was necessary.
- Setup new office spaces for established users as well as the network equipment needed for the office to function.
- Worked multiple projects between different groups within the company such as the Network Administration, Business Applications, and Cellular & Mobility teams.
- Added consistent logical input within group discussions to better the work environment as well as the process in place to support our user base.
- Trained on Cellular and Mobility troubleshooting to better support the business and user base, specifically Apple and Android products. As well as interfacing with Version and AT&T tech support and web portals.
- Trained on installing, troubleshooting and retrieving Network equipment such as Switches, server racks and firewalls.
- Awarded the Atta boy reward (employee of the month basically) for volunteering and assisting the networking team in setting up a new firewall and troubleshooting on site in an out of state office that impressed the CEO and Lead Network Administrator.
Service Desk Technician
ARCO Business Services
05.2022 - 12.2022
- Respond to service desk request by phone, emails, teams chat, connect wise remote sessions, or in person assistance.
- Assist with organizing, emptying and filling the IT storage room.
- Fill out orders for donating to different organizations and fund raising programs.
- Daily troubleshooting with Microsoft office 365 products.
- Setup desk for new users and those moving to new spaces. Setups include monitors, desk phones, laptop and accessories, cable management.
- Started at the Bonhomme ABS location and moved to the Rock hill ANH building to assist the lead with supporting the user base onsite.
- The onsite lead had unfortunate car accident, leaving me to support the entire site on my own in the beginning of September.
- Supported the ANH building on my own closing tickets and assisting all on site users on a daily basis until new support technician could be hired on in December.
- Hired on full time on December 29 2022.
Service Desk Technician
Lutheran Church Extension Fund
08.2021 - 02.2022
- Respond to service desk request by phone, emails, zoom chat, beyond trust remote sessions, or in person assistance.
- Coordinate with IT team to roll out updates and installs for various needed software for users such as Miser, Adobe, Checkpoint, and Mitel.
- Worked with Microsoft office 365 products such as Power point, Excel, Word, Outlook, etc.
- Daily troubleshooting of varies software and hardware issues for Pc’s, laptops, and printers.
- Fixed a variety of Lenovo laptops such as T480s series and P50. As well as imaged them for different users and their various needs.
- Set up and Moderated a weekly zoom meeting company wide.
- Monitored Service desk ticket queue contacted users accessed the issue and resolved said issue in a timely manner. Using Queue sites SA manage and Salesforce.
- Installed and replaced various hardware for users such as personal printers, monitors, document scanners and standing desk.
- When new issues were discovered and resolved documented the issue into IT Solution manual on BOX, as well as the steps taken to troubleshoot and solution to said issue.
Desktop Support Technician
BJC Healthcare
08.2020 - 06.2021
- Deployed/Configured/Supported VDI hardware and devices required for Epic software such as Topaz Signature Pads, Bar Code Scanners, Laptops, Monitors and Thin Clients, Fujitsu Document Scanners, and Zebra Label Printers
- Performed PC installations for PCs, Laptops, and Printers
- Utilized active directory for access administration and password resets
- Assisted in large-scale roll out of computers in order to upgrade all systems to Windows 10 and to prepare the locations for the launch of Epic
- Used ServiceNow ticketing system to properly document tickets.
- Trained in (TDR) Test Dress Rehearsal (staging software/hardware for workstations) which also included testing
- Utilized SCCM for imaging workstation, pushing and deleting software, and remoting into devices
Desktop Support-Q&A Technician
Retail Technology Group (RTG)
06.2017 - 04.2020
- Performed Desktop Support on PCs, laptops, window servers, touch screen terminal printers, and laptops.
- Imaged thousands of hard drives, PC servers, and terminals using PXE Boot.
- Utilized Netsuite and ServiceNow ticketing system.
- Hardware troubleshoot PC Servers, motherboards, RAM, laptops, and processors.
- Ensured proper cable management for workstations and re-wired workstations.
- Troubleshoot Windows 10, 7, and XP OS updates and malfunctions.
- Proficient with Windows 10 and 7 operating system and Microsoft apps/programs such as Word, PowerPoint, outlook, excel, teams.
- Worked with fellow desktop technicians to finish repair orders in a given time frame.
- Consistently met metrics quota of hardware repairs every week.
Education
High School Diploma -
Parkway North High School
St Louis, MO05-2011
Skills
- Windows 10/11 operating systems/Imaging workstations
- Cellular and mobility trained to support Apple and Android
- Network Equipment installation and retrieval
- Root cause analysis and solution
- Ticketing Systems (Netsuite/ServiceNow/Salesforce)
- Strong Written/Communication Skills/Team oriented
- Active Directory/ Remote session troubleshooting
- Microsoft Office Suite
- Installation and Cable Management
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
Accomplishments
Volunteered to assist at a site that had lost all on site IT support for almost a hundred users. For several months I alone worked to assist the users with all their technical issues and software issues. And improved user to IT relations.
Timeline
TDR Technician Team Lead
Apex Systems
11.2025 - Current
Remote Help Desk Technician
TEKsystems
05.2025 - 11.2025
Desktop support
Mercy Hospital
02.2025 - 04.2025
IT Support Specialist
ARCO National Holdings
12.2022 - 11.2024
Service Desk Technician
ARCO Business Services
05.2022 - 12.2022
Service Desk Technician
Lutheran Church Extension Fund
08.2021 - 02.2022
Desktop Support Technician
BJC Healthcare
08.2020 - 06.2021
Desktop Support-Q&A Technician
Retail Technology Group (RTG)
06.2017 - 04.2020
High School Diploma -
Parkway North High School