Summary
Overview
Work History
Education
Skills
Timeline
Generic

BOBBIE SCOTT

Raytown

Summary

Compassionate and experienced healthcare and administrative professional with over 10 years of combined experience in patient care, medical office administration, customer service, and scheduling. Adept at building positive relationships with patients, maintaining accurate medical records, managing busy office workflows, and supporting clinical staff. Committed to providing exceptional service with professionalism, empathy, and efficiency.

Overview

17
17
years of professional experience

Work History

Patient Services Representative

Kansas City Heart and Vascular – Providence Medical Center
08.2024 - Current
  • - Schedule patient appointments and procedures using EMR systems.
  • - Verify insurance coverage and assist with billing processes.
  • - Check patients in and out, managing accurate and up-to-date records.
  • - Maintain office calendars and coordinate scheduling for multiple providers.
  • - Handle incoming calls, respond to inquiries, and route messages appropriately.
  • - Build rapport with patients to ensure a welcoming and supportive environment.
  • - Monitor and manage office supplies, filing, and all administrative paperwork.

Admissions Assistant / Front Desk Representative / CNA

Delaware Highlands
05.2021 - 07.2024
  • - Welcomed and assisted patients, families, and visitors at the front desk.
  • - Scheduled appointments, managed facility tours, and supported lease agreements.
  • - Provided direct care to residents including vitals, hygiene, and emotional support.
  • - Created monthly activity calendars and organized resident events.
  • - Handled invoices, billing, and fee collection.

Customer Service Representative / Phone Operator

Altasciences
01.2017 - 05.2021
  • - Delivered top-tier customer support via phone and email.
  • - Investigated and resolved customer issues quickly and professionally.
  • - Analyzed customer feedback to improve service delivery.
  • - Assisted clients with troubleshooting and coordinated with internal departments.

Activities Coordinator / CNA

Aberdeen Village Assisted Living
11.2015 - 11.2019
  • - Planned and facilitated engaging activities to enhance residents’ quality of life.
  • - Supported residents with daily hygiene, mobility, and emotional care.
  • - Documented participation and resident engagement in programs.
  • - Ensured a clean, organized environment for all scheduled events.

Activities Coordinator

Delaware Highlands Assisted Living
10.2008 - 09.2015
  • - Developed and led programs focused on wellness, recreation, and community involvement.
  • - Collaborated with families and community members to support enriching resident experiences.
  • - Managed event planning and budget-friendly fundraising initiatives.
  • - Supervised staff, delegated responsibilities, and promoted a positive team atmosphere.

Education

CNA Certification -

Kansas College of Nursing
Lenexa, KS
10.2016

Skills

  • Medical Office Administration
  • Patient Scheduling & Check-In/Out
  • Insurance Verification & Billing
  • Electronic Medical Records (EMR)
  • Customer Service & Communication
  • Office Calendar & Supply Management
  • Microsoft Office Suite
  • Time Management & Organization
  • Telephone Etiquette
  • HIPAA compliance
  • Customer service
  • Medical terminology
  • Medical billing
  • Conflict resolution
  • Resource allocation
  • Patient education
  • Problem-solving
  • Team leadership
  • Team collaboration
  • Multitasking and organization

Timeline

Patient Services Representative

Kansas City Heart and Vascular – Providence Medical Center
08.2024 - Current

Admissions Assistant / Front Desk Representative / CNA

Delaware Highlands
05.2021 - 07.2024

Customer Service Representative / Phone Operator

Altasciences
01.2017 - 05.2021

Activities Coordinator / CNA

Aberdeen Village Assisted Living
11.2015 - 11.2019

Activities Coordinator

Delaware Highlands Assisted Living
10.2008 - 09.2015

CNA Certification -

Kansas College of Nursing

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BOBBIE SCOTT