Blossom Mahan
St. Louis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Payroll & Benefits Coordinator
UCP Heartland
10.2024 - Current
- Analyzed benefit plan options annually to identify cost-saving opportunities without sacrificing quality of coverage for employees.
- Conducted regular audits of payroll records to identify errors or inconsistencies, leading to improved overall accuracy in financial reporting.
- Streamlined benefits administration for improved employee satisfaction and reduced errors in enrollment.
- Enhanced payroll processing accuracy by meticulously reviewing timesheets and verifying employee data.
- Maintaine confidentiality of sensitive employee information while managing multiple tasks simultaneously, ensuring secure handling of personal data.
- Collaborated with HR department to synchronize employee information, resulting in timely updates and accurate records.
- Resolved payroll discrepancies quickly and successfully.
Manager of Client Escrow
UCP Heartland
06.2023 - 10.2024
- Managed Community Living ISL budgets and staffing patterns.
- Managed required DMH documentation for Community Living department to ensure benefits were maintained for clients.
- Complete payroll processing and reporting via PayCor.
- Assist HR with changes of current employees (position changes, salary changes, PTO accruals).
- Manage and lead the Escrow and Administrative Assistant teams.
- Complete the general ledger upon completion of payroll processing.
- Assist Quality Assurance with information retrieval for investigations (internal/DMH).
- Complete monthly, quarterly and annual invoicing and audits for stakeholders (rep payees, guardians, DMH).
- Concur expense reporting and invoicing.
Workforce Development Coordinator/Scheduler
UCP Heartland
05.2021 - 06.2023
- Assist new employees with onboarding and training.
- Develop and implement trainings specific to areas of need for Residential programs.
- Evaluate employees on implemented training and maintain rolling records.
- Work with hiring managers to anticipate needs and fills positions.
- Manage master schedules for the Residential department for accuracy.
- Build and adjust schedules based on needs of the client.
- Build hireable and marketable positions for the Residential department.
- Monitor and report overtime for the Residential department.
Area Director
Bethesda Lutheran Communities
07.2020 - 03.2021
- Collaborate with teams to identify essential services for Bethesda and clients.
- Conduct, review and follow-up internal and DMH inquiries/investigations.
- Implement corporate and state regulated policies.
- Utilize CIMOR for referrals, authorizations, EMT reporting, QERN’s, and act as agency Security Officer.
- Organize/oversee service admissions, transfers, and discharges.
- Collaborate with Training/Quality to develop the annual training agenda for compliance.
- Ensure compliance with industry regulations, minimizing risk exposure for the company while safeguarding its reputation in the market.
- Collaborate with Talent Acquisition to identify areas of need for hiring and retention.
- Utilize DayForce for payroll, scheduling, hiring, job requisitions, and additional HR tasks.
- COVID First Responder for Missouri and Illinois Teams (Springfield).
Program Manager
Bethesda Lutheran Communities
03.2016 - 07.2020
- Managed residential department ISL budgets and staffing patterns annually and as needed.
- Manage required DMH documentation to ensure continued benefits for clients supported in residential services.
- Implement new programs for employees and clients such as virtual day programming.
- Participate in pilot programs to incorporate assistive technology in the ISL's to strengthen the independence of the clients supported.
- Participate in pilot projects: HRIS system, company intranet, and technology projects to streamline the residential and quality departments.
- Utilize Kronos and DayForce to complete payroll, scheduling and additional HR tasks.
- Build/maintain professional relationships with guardians, DDRB, DMH, Promise Homes, day programs, churches, property management and other stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- COVID First Responder for St. Charles County and St. Louis County.
Program Manager
Willows Way
06.2015 - 03.2016
- Complete ISP’s, addendums, annual ISL budgets, staffing patterns.
- Complete required DMH documentation (MO Healthnet, EBT, monthly reports etc.).
- Conduct leadership meetings/trainings to maintain rapport, moral, and compliance.
- Maintain/develop professional relationships: DDRB, Rainbow Village, guardians, agency wide, day programs, property management.
- Oversee ISL operations: financials, staffing, work, transportation, appointments, etc.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
BFit Program Manager
Community Support Services
01.2014 - 06.2015
- Supervise the Behavioral Crisis Team (DSP’s, RBT’s, First Responders).
- Develop/implement a first responder system for families to contact when in crisis.
- Establish/maintain professional relationships with community agencies: Connections, Ozark Center, law enforcement, guardians, hospitals, SB 40 Board, and school districts.
- Submit monthly billing to insurance (private and state), DMH, and SB40.
- Follow compliance measures provided by DMH, CARF, and Positive Behavior Milestones liaisons.
- Review referrals and oversee the admission process of clients into the BFit Program.
- Collaborate with BCBA's with development of training of FBA’s and BSP’s in an ISL/Group Home/Natural Home Setting (crisis team and families).
Residential Coordinator
Community Support Services
11.2012 - 01.2014
- Provide monthly and annual training to a team of DSP’s.
- Scheduling and service planning for clients and staff: on call, appointments, training, meetings.
- Manage required DMH documentation to ensure continued benefits for clients supported in residential services.
- Complete HR duties such as payroll, onboarding, corrective actions, annual evaluations.
- Participate in quarterly and annual audits for compliance and CARF
- Provide crisis management and intervention during emergency situations.
- Managed the emergency respite home (4-bed unit).
Residential Coordinator/Case Coordinator
Preferred Family Healthcare
05.2012 - 11.2012
- Develop individualized 90-day programs for each youth ensure success of program completion.
- Identify and enroll in services for each youth (anger management, education, housing, employment, transition back into the community for success).
- Complete accounting and finance billing for PFH, JDHE and JJA.
- Complete HR and administrative responsibilities.
- Provide and identify training for staff per KDHE requirements and PFH compliance.
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
- Developed a strong sense of community among residents through the organization of events, activities, and support services.
- Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Collaborated with local law enforcement agencies to address security concerns and improve the overall safety of the residential community.
- Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
Director of YRC-II Residential Services
Kings Treatment Center
01.2011 - 05.2012
- HR responsibilities: payroll, recruitment, onboarding, interviewing, corporate audits.
- Adhere to KDHE state licensure.
- YRC-II Policy and Procedure Administrator.
- Case management duties: 90-day plans, attendance of court, and implementation of services per court and program.
- Submit billing to JJA, KDHE, and KTC corporate office.
- Mentorship to KYAC for Region 4 (integrate JJA with Foster Care).
- Maintain relationships with JJA and foster care agencies for referrals to program.
- Attend Oberlin City Council meetings according to the schedule.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability. (i.e. rotational scheduling for the employees that permitted OT but also reduced financial costs for the program).
- Return to JJA Custody Rate: 0% (during my tenure as the director)
Education
Bachelor of Arts - Human Services
OTTAWA UNIVERSITY
Ottawa, KS01.2010
Bachelor of Arts - Psychology
OTTAWA UNIVERSITY
Ottawa, KS01.2010
Skills
- Regulatory compliance
- Human resources management
- CIMOR application skills
- Technology Assistance
- Skilled in utilizing Microsoft Office 365 tools
- ADP (payroll administration)
- Professional development
- Regulations and compliance
- Teamwork and collaboration
Timeline
Payroll & Benefits Coordinator
UCP Heartland
10.2024 - Current
Manager of Client Escrow
UCP Heartland
06.2023 - 10.2024
Workforce Development Coordinator/Scheduler
UCP Heartland
05.2021 - 06.2023
Area Director
Bethesda Lutheran Communities
07.2020 - 03.2021
Program Manager
Bethesda Lutheran Communities
03.2016 - 07.2020
Program Manager
Willows Way
06.2015 - 03.2016
BFit Program Manager
Community Support Services
01.2014 - 06.2015
Residential Coordinator
Community Support Services
11.2012 - 01.2014
Residential Coordinator/Case Coordinator
Preferred Family Healthcare
05.2012 - 11.2012
Director of YRC-II Residential Services
Kings Treatment Center
01.2011 - 05.2012
Bachelor of Arts - Psychology
OTTAWA UNIVERSITY
Bachelor of Arts - Human Services
OTTAWA UNIVERSITY
Similar Profiles
Matthew HuntMatthew Hunt
Senior Individual and Family Support Advocate at UCP Of Western MaSenior Individual and Family Support Advocate at UCP Of Western Ma
Juan CornejoJuan Cornejo
Greenhouse Specialist at UCP Seguin Garden & GiftsGreenhouse Specialist at UCP Seguin Garden & Gifts
Gage GreerGage Greer
General Labor Construction Worker at UCP StaffingGeneral Labor Construction Worker at UCP Staffing
Brittiney StoutinBrittiney Stoutin
Inpatient Medical Social Worker at SSM Depaul HospitalInpatient Medical Social Worker at SSM Depaul Hospital
Milan GarrettMilan Garrett
Application Specialist at First BankApplication Specialist at First Bank