Blake Miller
Arnold
Summary
Organized and dependable professional with a proven track record in managing multiple priorities while maintaining a positive attitude. Expertise in auto collision estimation includes damage assessment, repair planning, and exceptional customer service. Proficient in accurately evaluating vehicle damage, preparing comprehensive repair estimates, and effectively negotiating with insurance companies. Recognized for fostering team collaboration and adaptability to evolving needs, consistently delivering high-quality outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Auto Collision Estimator
Gerber Collision
Imperial, MO
11.2023 - Current
- Assessed vehicle damage and prepared detailed repair estimates for customers.
- Collaborated with insurance adjusters to ensure accurate claims processing.
- Maintained up-to-date knowledge of industry standards and repair techniques.
- Trained junior estimators on best practices in damage assessment and estimation processes.
- Monitored workflow performance, ensuring adherence to quality standards and customer satisfaction.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
Licensed Realtor
Gateway Homes
Arnold,MO
05.2019 - Current
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Informed home buyer of sales, construction and warranty processes.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
Bar Manager
Mellow Mushroom
Chesterfield, MO
05.2023 - 11.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Front of House Manager
Mellow Mushroom
Chesterfield, MO
01.2023 - 05.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Front of House Manager
Applebee's Neighborhood Grill & Bar
Fenton And Arnold, MO
04.2021 - 03.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Motivated staff to perform at peak efficiency and quality.
Server
Mellow Mushroom
Sunset HIlls, MO
05.2019 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Seckman High School
Arnold, MO06-2018
Skills
- Estimating techniques
- Vehicle inspection
- Damage assessment
- Repair planning
- Insurance negotiation
- Detail orientation
- Body repair techniques
- Parts identification
- Multitasking Abilities
- Team collaboration
- Teamwork skills
- Time management abilities
Timeline
Auto Collision Estimator
Gerber Collision
11.2023 - Current
Bar Manager
Mellow Mushroom
05.2023 - 11.2023
Front of House Manager
Mellow Mushroom
01.2023 - 05.2023
Front of House Manager
Applebee's Neighborhood Grill & Bar
04.2021 - 03.2023
Licensed Realtor
Gateway Homes
05.2019 - Current
Server
Mellow Mushroom
05.2019 - 12.2022
High School Diploma -
Seckman High School