Blair Darnell
Saint Joseph
Summary
Dynamic Sr. Business Analyst with proven expertise at Elanco, excelling in project management and stakeholder engagement. Adept at translating complex requirements into actionable user stories, driving process improvements that enhance operational efficiency. Recognized for fostering strong client relationships and delivering high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst/Jr. Product Owner Consultant
C&F Consulting
02.2025 - Current
- Supports Product Manager with the creation of project roadmaps, scope, timelines, and deliverables in collaboration with business leaders and technical teams.
- Serve as a key liaison between client stakeholders and development teams, ensuring alignment between technical solutions and operational goals.
- Offers support in gathering business requirements through various methods.
- Coordinated events such as interviews, workshops & observations.
- Gather, refine, and prioritize requirements; translate them into actionable user stories and acceptance criteria.
Co-Owner / Business Manager
MBL Signs
01.2022 - Current
- Established and co-manage a sign service business specializing in sign solutions for store liquidations, closures, and event promotions nationwide.
- Manage financial operations on a part-time basis, including creating and sending invoices to clients.
- Maintain client relationships through clear communication and prompt invoicing, enhancing customer satisfaction and business reliability.
IT Product Owner, HR/Corporate Communications
Elanco
Greenfield
03.2022 - 11.2024
- Consulting and Analysis: Serve as the primary IT liaison, meeting regularly with clients and stakeholders across HR, Learning and Corporate Communications to understand, analyze, and align their processes and business needs. Collaborate closely with IT developers to define requirements, evaluate improvements, and deliver targeted solutions.
- Client Support and System Administration: Provide comprehensive support and maintenance for assigned systems, including PoliteMail, Benevity, SuccessFactors, ServiceNow, CaseIQ, Concur, and International SOS. Function as a point of contact for technical and administrative assistance, ensuring smooth system functionality for key stakeholders.
- Product Management and Agile Methodologies: Follow Agile and Kanban methodologies to deliver high-impact, outcome-based solutions. Use Monday.com to translate business requirements into user stories, epics, and acceptance criteria, managing and prioritizing the product backlog to ensure consistent alignment with organizational objectives.
- AI Integration and Innovation: Leverage generative AI tools to enhance workflows, improve communication strategies, and support stakeholder engagement. Utilize advanced prompt engineering to create insightful analyses and automate tasks, streamlining processes and fostering innovation across multiple platforms.
- Team Leadership: Lead and manage a developer team of six, coordinating daily stand-up meetings, grooming sessions, and retrospectives. Facilitate resolution of product blockers and ensure timely, high-quality product delivery that aligns with stakeholder expectations.
- Operational Excellence and Compliance: Uphold ITIL standards to ensure data security, privacy, and regulatory compliance across platforms. Conduct regular risk and regulatory reviews (R3) for vendor solutions to maintain compliance and mitigate risks.
Business System Analysis, US Commercial Operations (Contractor)
Boehringer Ingelheim
Duluth
08.2020 - 03.2022
- Stakeholder Relationship management: Established and maintained strong relationships with stakeholders to understand and align on business needs, ensuring effective integration of CRM/ERP systems post-acquisition.
- CRM/ERP Optimization: Specialized in enhancing CRM/ERP systems to improve data accuracy and align with the commercial department’s needs, supporting a customer-centric approach to system implementations.
- Job Aid Management: Gathered, analyzed, reviewed, and updated job aids to provide end-users with clear, accurate, and user-friendly resources.
- Workflow and Process Mapping: Participated in workshops to identify and document workflows and processes, creating clear process maps and documentation to support organizational alignment.
Emergency Management Coordinator, Support Services
Mosaic Life Care
St. Joseph
06.2018 - 05.2020
- Emergency Planning and Support: Collaborated closely with the Emergency Department, Security, and Maintenance Directors to ensure the hospital and its 66 off-site clinics were prepared for both planned and unplanned emergencies. Organized and scheduled mock 'real-world' training drills (e.g., DECON ER surge simulations, pediatric abduction, weather emergencies, utility outages), followed by comprehensive after-action reports to evaluate and improve response procedures.
- Site Inspection Coordination: Planned, scheduled, and coordinated inspections for the main hospital and sixty-six off-site clinics. Trained inspectors, recorded findings, and presented discrepancies to hospital and clinics Conducted follow-ups to ensure all discrepancies were corrected within 30 days, maintaining high standards of safety and readiness.
- Incident Command: Served as the COVID-19 Document Unit Leader in the command center, managing and tracking all time sheets and documentation required for FEMA compliance during the pandemic response.
- Compliance and Documentation: Ensured all Standard Operating Procedures (SOPs) were up to date and compliant with Missouri Region H, American Hospital Association, Joint Commission, Department of Health, EAP, and OSHA guidelines and regulations. Maintained accurate documentation to support regulatory requirements and uphold hospital safety standards.
HR Recruitment/Workforce Specialist (TEMP)
MOSAIC Life Care
St. Joseph
04.2018 - 06.2018
- Pre-Employment Process Facilitation: Facilitated essential pre-employment processes, including scheduling interviews, initiating background checks, and processing I-9 documents through the SterlingOne System to ensure compliance and efficiency.
- Onboarding and Welcome Coordination: Launched onboarding workflows, sent personalized welcome and offer letters via email, and coordinated onboarding sessions, supporting a positive start for each new hire.
- Data Management: Updated applicant talent cards using TalentPlus insights and Tableau reports to maintain accurate and current applicant records.
- Collaboration: Worked closely with the HR Talent and Training Departments to streamline pre-employment and onboarding processes, ensuring a smooth and welcoming experience for all new employees.
Organizational Change Manager, Shared Services
MOSAIC Life Care
St. Joseph
01.2017 - 04.2018
- Change Communication and Employee Engagement: Played a key role in supporting change management initiatives for an organization of over 4,000 employees. Focused on communicating and building awareness around the new shared services model, oneMosaic, to foster employee buy-in and engagement.
- Stakeholder Collaboration: Partnered with department leaders to align change initiatives with organizational goals, ensuring that messaging and strategic goals were consistent across all departments.
- Process Improvement and Documentation: Reviewed and refined existing processes to align with the new model. Developed detailed process maps and job aids to guide employees through new workflows, supporting a smooth transition to the shared services model.
- Workshop Facilitation and Training: Coordinated and led workshops and training sessions to inform employees of the oneMosaic model, address questions, and gather feedback. Created resources and materials to support ongoing employee understanding and adaptation.
- Continuous Support and Feedback Collection: Provided continuous support throughout the change process by establishing feedback channels, monitoring employee responses, and making recommendations for further enhancements based on employee insights.
Sales Enablement Business Analyst, US Commercial Operations
Boehringer Ingelheim
09.2015 - 01.2017
- Sales Support and Call Center Establishment: Played a key role in the rollout of iPads and Veeva CRM to the entire sales force, helping establish an in-house call center dedicated to supporting Sales and Marketing field representatives. Led Tier 1 and Tier 2 support for over 500 sales reps, addressing technical issues, CRM inquiries, and incentive compensation questions to ensure seamless adoption of new technology.
- Ticket Resolution and SLA Compliance: Utilized a ticket resolution application to track and document all incoming requests, meeting departmental Service Level Agreements (SLAs). Provided timely responses to inquiries, focused on helping users overcome challenges associated with new technology rollouts.
- Data Cleaning and CRM Accuracy: Performed data cleansing to ensure the accuracy and reliability of customer data within the CRM system, improving the quality of information available to the sales team and supporting effective customer engagement.
- Performance Monitoring and Reporting: Monitored and documented all incoming calls and support requests, analyzing patterns and presenting findings to upper management. Identified common issues and gaps in user knowledge, providing recommendations for further training.
- Collaboration with Sales Training: Worked closely with the Sales Training team to identify areas requiring additional training based on support requests received, proactively suggesting focus areas for future training sessions to address knowledge gaps.
Sales & Marketing Finance Coordinator
Boehringer Ingelheim
08.2014 - 09.2015
- Owned and managed the Marketing Assistance Program (M.A.P.) funds for a nationwide sales team of over 400 representatives across five business units, including Professional Sales Veterinarians (PSVs) and Strategic Accounts. Ensured that financial resources were allocated effectively to support business growth and maintain the financial health of sales and marketing initiatives.
- Subject Matter Expert and Process Ownership: Served as the company’s subject matter expert on all field reimbursement processes, managing end-to-end reimbursement operations for the entire sales force. Oversaw compliance with company policies to ensure reimbursements and purchase requests met all regulatory standards.
- Transaction Tracking and Compliance: Assigned and tracked thousands of field reimbursement requests, generated purchase orders, created check requests, and followed up to close requests. Managed each territory’s quarterly budget in Excel prior to system automation, monitoring funds to ensure resources were utilized effectively.
- Training and Process Improvement: Partnered with the Training Department to develop and deliver training materials for the sales force, supporting consistent understanding and compliance. Introduced and trained the entire Sales and Marketing team on a new automated field reimbursement process, enhancing efficiency and reducing processing times.
- Cross-Functional Collaboration: Collaborated with finance and compliance teams to ensure transparency, accuracy, and accountability in financial transactions. Provided regular updates and reports on fund allocations to sales leadership.
Executive Administrative Assistant, Cattle Division
Boehringer Ingelheim
05.2012 - 08.2014
- Director/Executive Director level administrative support: provided support to entire Cattle Division to include sales reps and vets. Managed multiple calendars, generated detailed sales reports, coordinated conference calls and meetings, and arranged domestic and international travel.
- Event Planning and Coordination: Planned and executed large, key-account customer events, including guided tours of the St. Joseph production facilities, dinners, and entertainment. Arranged logistics for sales team meetings, handling venue sourcing, contract negotiations, meal planning, travel, and hotel reservations to ensure seamless events.
- New Hire Onboarding and Training: Served as a primary point of contact for onboarding new sales representatives, conducting introductory sessions, creating quick reference guides, and providing comprehensive training to facilitate a smooth transition into their roles.
- Collaboration with Marketing: Partnered closely with the Marketing team to review, edit, route, and approve branded documents. Communicated updates to the sales team to ensure consistent and accurate branding across all materials.
- High-Level Coordination: Oversaw scheduling and logistical management for a fast-paced sales environment, coordinating tasks that required strong organizational and interpersonal skills. Ensured efficient operations and provided reliable, ethical support to all team members.
Education
Bachelor of Science (BS) - Communications/Public Relations
Missouri Western State University
St. Joseph, MOSkills
- Project management
- Agile methodologies
- Business analysis
- User story development
- Requirements gathering
- Stakeholder engagement
- Client support
- Process improvement
- Business administration
- Microsoft Office Suite
- Client relationship management
- CRM systems
Certification
- ITIL Certification, 04/01/24
- Scrum Product Owner Certification, Mountain Goat Software, 03/01/24
- Scrum Master Certification, Mountain Goat Software, 08/01/23
- Intro to Scrum, Mountain Goat Software, 03/01/23
- National Incident Command Systems Response, ICS courses: 100, 200, 300, NIMS 700, 800, FEMA, 05/01/19
Timeline
Sr. Business Analyst/Jr. Product Owner Consultant
C&F Consulting
02.2025 - Current
IT Product Owner, HR/Corporate Communications
Elanco
03.2022 - 11.2024
Co-Owner / Business Manager
MBL Signs
01.2022 - Current
Business System Analysis, US Commercial Operations (Contractor)
Boehringer Ingelheim
08.2020 - 03.2022
Emergency Management Coordinator, Support Services
Mosaic Life Care
06.2018 - 05.2020
HR Recruitment/Workforce Specialist (TEMP)
MOSAIC Life Care
04.2018 - 06.2018
Organizational Change Manager, Shared Services
MOSAIC Life Care
01.2017 - 04.2018
Sales Enablement Business Analyst, US Commercial Operations
Boehringer Ingelheim
09.2015 - 01.2017
Sales & Marketing Finance Coordinator
Boehringer Ingelheim
08.2014 - 09.2015
Executive Administrative Assistant, Cattle Division
Boehringer Ingelheim
05.2012 - 08.2014
Bachelor of Science (BS) - Communications/Public Relations
Missouri Western State University
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