Bionca Little
Warrensburg
Summary
Certified Direct Support Professional with Abilities LLC, skilled in client advocacy and behavioral management. Successfully developed individualized care plans Proficient in first aid and safety, while effectively utilizing de-escalation techniques to maintain peaceful environments and promote social interactions among clients.
Overview
3
3
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Service Crew Member
Taco Bell
10.2022 - 07.2023
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Kept customers and crew areas organized.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Certified Direct Support Professional
Abilities LLC
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
High School Diploma -
Lebanon High School
Lebanon05-2023
Dual Credit Courses -
Drury University
Springfield, Missouri, MO05-2023
Bachelor of Science - Criminal Justice And Criminology
University of Central Missouri
Warrensburg, MO 08.2023 - Current
Skills
- Client documentation
- Client advocacy
- First aid and safety
- Behavioral management
- De-escalation techniques
- Disability awareness
Accomplishments
- White Book Orientation Presentation for Missouri District 5 Office
- Resource Manual for Missouri District 5 Office
Certification
- Terrorism and Homeland Security
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Certified Direct Support Professional
Abilities LLC
04.2024 - Current
Bachelor of Science - Criminal Justice And Criminology
University of Central Missouri
08.2023 - Current
Service Crew Member
Taco Bell
10.2022 - 07.2023
High School Diploma -
Lebanon High School
Dual Credit Courses -
Drury University