Billie Silverio
Stanberry
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Neighbors Mill Bakery & Cafe
10.2021 - 08.2025
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
•Take orders and make food fast and efficient
• Cash out and hand out orders
•Front prep/ back prep, bakery
Manager
Mers Goodwill
07.2017 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
•Opened and closed store
•Loaded and unloading trucks and donations
•count down drawers and safe
•Deposit money /get change from bank
Education
No Degree - General Studies
Parkview High School
Springfield, MOHigh School Diploma - undefined
Excel Center
Springfield, MOSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Cross-Functional Teamwork
- Policy Implementation
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Task Delegation
- Staff Training
- Goal Setting
- Professional and Courteous
- Relationship Building
- Good Judgment
- Process Improvement
- Active Listening
- Self Motivation
- Reliability
- Adaptability
- Professionalism
- Customer service
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Cross-functional teamwork
- Policy implementation
- Performance evaluations
- Safety procedures
- Recruiting and interviewing
Certification
•Forklift certified
Timeline
Manager
Neighbors Mill Bakery & Cafe
10.2021 - 08.2025
Manager
Mers Goodwill
07.2017 - 02.2019
High School Diploma - undefined
Excel Center
No Degree - General Studies
Parkview High School
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