Bibi Yusriyah Bissessur
Royal Road Circonstance Saint-Pierre, Moka
Summary
Dedicated Customer Service officer with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vivid Solutions Ltd
12.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Support Officer
AKC Enterprise Ltd
05.2022 - 09.2022
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Listen to customers' questions and concerns to provide answers or responses.
On Job Training
SSR International Airport At Cargo Village
02.2020 - 02.2020
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
G2A CAMAS
Curepipe, Mauritius02.2020
Diploma in Air Cargo Introductory Course
G2A CAMAS
Curepipe 02.2020
Spanish Language And Literature
Kadosh Training Centre
Beau Bassin-Rose Hill, Mauritius06.2019
School Certificate
Doha Academy Secondary School
Giquel Street, Curepipe11.2018
Skills
- Active Listening
- Problem-Solving Abilities
- Product Knowledge
- Consultative Sales
Languages
creole
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Spanish
Beginner
A1
Timeline
Customer Service Representative
Vivid Solutions Ltd
12.2022 - 11.2023
Customer Support Officer
AKC Enterprise Ltd
05.2022 - 09.2022
On Job Training
SSR International Airport At Cargo Village
02.2020 - 02.2020
G2A CAMAS
Diploma in Air Cargo Introductory Course
G2A CAMAS
Spanish Language And Literature
Kadosh Training Centre
School Certificate
Doha Academy Secondary School
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