Bianca Glenn
Nixa
Summary
Highly motivated and detail-oriented professional with success in high-pressure, fast-paced environments. Experienced in emergency communications, multitasking, and critical decision-making with strong interpersonal and organizational skills. Adept at handling sensitive information, maintaining composure under pressure, and ensuring accurate, timely communication. Seeking to leverage exceptional problem-solving, data accuracy, and client service skills in a healthcare, administrative, or coordination role.
Overview
2
2
years of professional experience
Work History
911 Emergency Communications Dispatcher
Christian County Emergency Services
01.2024 - Current
- Respond to 911 and non-emergency calls, gathering essential information and dispatching police and fire.
- Apply active listening and de-escalation skills to assist callers in crisis while relaying clear instructions to responders.
- Prioritize multiple incidents simultaneously, making rapid, sound decisions under high-stress conditions.
- Collaborate with law enforcement, medical, and fire teams to ensure seamless operations.
Host
Ocean Zen
01.2024 - 04.2024
- Greeted and seated guests, ensuring an exceptional first impression and smooth dining experience.
- Managed reservations, coordinated table assignments, and responded to guest inquiries both in person and by phone.
- Maintained a clean, organized front-of-house and reception area, ensuring a professional and welcoming environment.
Education
Associate of Science - Nursing
Ozark Technical Community College
Nixa, MO08.2025
High School Diploma -
Nixa High School
05-2018
Skills
- Time Management & Multitasking
- Information gathering and data entry
- Emergency Communication & Crisis Management
- Microsoft Office Suite, Gmail, Outlook, CAD Systems
- Customer Service & Client Relations
- Data Entry & Document Accuracy (45 WPM)
- Critical thinking & Works Well Under Pressure
Timeline
911 Emergency Communications Dispatcher
Christian County Emergency Services
01.2024 - Current
Host
Ocean Zen
01.2024 - 04.2024
Associate of Science - Nursing
Ozark Technical Community College
High School Diploma -
Nixa High School
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