Beverly Kearbey
St Louis
Summary
Human Resources professional with an MBA and extensive experience supporting personnel in Fortune 500 organizations and government agencies. Skilled in database management, regulatory compliance, and interpersonal communication. Known for maintaining confidentiality, meeting deadlines, and delivering excellent customer service. Focused on fostering collaboration and driving operational accuracy.
Overview
21
21
years of professional experience
Work History
Sr. Human Resources Specialist
Department of Veteran Affairs
Topeka
10.2010 - 03.2025
- Updated and maintained databases with current information.
- Provided independent and sound judgment to perform complex, sensitive project work characterized by a high degree of difficulty related to the Technical Review Management of Personnel Actions Request (PAR) within the Human Resources Management Service applicable database (HR Smart).
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted research and completed analysis to recommend improvements regarding all HR Smart functional areas.
- Utilized policies and procedures to ensure that technical provisions are adhered to within HR Smart, which directly affect the regulatory correctness, compliance with standards, and responsiveness of HR Services.
- Responsible for reviewing and entering Remedy help tickets for all issues, including complex accession issues, pay discrepancies, corrections, benefits, and their corrections.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Contact Center Representative (Pharmacy)
Department of Veteran Affairs
Topeka
08.2009 - 10.2010
- Conferred with Veterans by telephone to receive requests to refill their medications.
- Updated customer accounts, addresses and contact information within call management databases.
- Mentored junior team members and managed employee relationships.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Associate IT Analyst
A.G. Edwards & Sons
St Louis
01.2004 - 04.2008
- Maintained, collected, and distributed candidate profiles to appropriate team members for hiring decisions.
- Administrator for the Technology Group Employee Database (TGED).
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Generated monthly IT Division People Dashboard for senior-level management approval.
- Created inventory reports.
- Input new employees and contractors/consultants into the Learning Management System (LMS) for AGE University, School of Technology.
- Responded to questions and inquiries pertaining to the LMS system as the system administrator.
- Provided administrative maintenance to TGED on a daily basis by inputting changes, corrections, additions, and deletions.
- Produced monthly metrics showing hires, separations, and the different job family levels by department over the years.
- Coordinated with managers and candidates in scheduling interviews for perm/contractor positions.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Completed day-to-day duties accurately and efficiently.
Education
MBA - Human Resources Development
Webster University
St. Louis, MO05-2002
Bachelor of Science - Workforce Education, Training & Development
Southern Illinois University, Carbondale
Carbondale, IL12-2000
Associate of Applied Science - Teacher Education
St. Louis Community College
St. Louis, MO05-1999
Skills
- Database management
- Regulatory compliance
- Customer service
- Data entry/data analysis
- Interpersonal communication
- Team collaboration
- Time management/adaptability
- Attention to detail/editing proficiency
- Work prioritization
- Multitasking
Accomplishments
- National Dean's List, 1997-2002 and Dean's Honor Roll
- Phi Theta Kappa Honor Society member
- Salute to Excellence Winner
- WMC - Employee of the Month
Languages
German
Limited
Websites
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionSoftware
Outlook
MS Word
MS Excel
Timeline
Sr. Human Resources Specialist
Department of Veteran Affairs
10.2010 - 03.2025
Contact Center Representative (Pharmacy)
Department of Veteran Affairs
08.2009 - 10.2010
Associate IT Analyst
A.G. Edwards & Sons
01.2004 - 04.2008
MBA - Human Resources Development
Webster University
Bachelor of Science - Workforce Education, Training & Development
Southern Illinois University, Carbondale
Associate of Applied Science - Teacher Education
St. Louis Community College
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