Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betty Hughey

La Russell,MO

Summary

Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Efficient at accurately and quickly processing payments. Problem-solver with experience in customer service. Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Motivated to keep customers happy and contribute to the company's success. Empathy, dependability, and enthusiasm for customer satisfaction.

Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.

Professional caregiver with strong experience in providing compassionate and reliable in-home support. Adaptable and dependable team player focused on delivering high-quality care and fostering positive environment. Skilled in personal care, meal preparation, medication management, and maintaining cleanliness. Known for effective communication, empathy, and ability to respond to changing needs swiftly.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

25
25
years of professional experience

Work History

Warehouse Worker

Amazon
12.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cashier

Mazoo Liquor
Sarcoxie, Missouri
06.2021 - 09.2021
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Helped customers by answering their questions and completing their requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
  • Was in charge of arranging and stocking [Type] merchandise.
  • Efficiently and accurately processed a large number of transactions.
  • Greeted customers with a smile and offered prompt and dedicated assistance.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.

In-Home Caregiver

Positive Achievements
Stark City, Missouri
02.2020 - 03.2021
  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation.
  • Interacted with patients and families with kindness and a positive, outgoing demeanor, resulting in the development of long-term professional relationships.
  • Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Helped disabled clients in any way I could to help them achieve independence and happiness.
  • Entered information into log books, journals, and care plans in order to accurately document and report patient progress.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Provided transportation and appointments management.
  • Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.

In-Home Caregiver

Phoenix Home Care
Branson, MO
06.2019 - 10.2019
  • Helped disabled clients in any way I could to help them achieve independence and happiness.
  • Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations.
  • Assisted elderly clients with daily activities such as bathing, dressing, physical transfers, and incontinence care.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.

In-Home Healthcare Aide

Preferred Family Healthcare
Joplin, Missouri
04.2019 - 10.2019
  • Entered information into log books, journals, and care plans in order to accurately document and report patient progress.
  • Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped disabled clients in any way I could to help them achieve independence and happiness.
  • Provided mental and emotional support to clients in order to improve physical outcomes and overall happiness.
  • Interacted with patients and families with kindness and a positive, outgoing demeanor, resulting in the development of long-term professional relationships.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Managed medication schedules, ensuring proper administration and adherence to doctor's orders.
  • Encouraged healthy habits in patients through meal planning assistance and nutritional guidance.
  • Contributed to reduced caregiver stress by offering respite services when needed.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

In-Home Healthcare Provider

Preferred Family Healthcare
04.2018 - 05.2019
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
  • Assisted patients in safely transitioning from sleeping surfaces to mobility assistance such as wheelchairs by providing consistent support.
  • Administered prescribed medications.
  • Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Planned and administered daily medicine schedules to help clients manage their symptoms and improve their quality of life.
  • Prepared tasty, nourishing meals for patients.
  • Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations.
  • Helped disabled clients in any way I could to help them achieve independence and happiness.
  • Promoted the development of a healthy lifestyle in order to achieve health and wellness goals.
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
  • Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies.
  • Entered information into log books, journals, and care plans in order to accurately document and report patient progress.
  • Provided nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
  • Provided mental and emotional support to clients in order to improve physical outcomes and overall happiness.
  • Did basic housekeeping tasks such as mopping, dishwashing, vacuuming, garbage disposal, and dusting.

Call Representative

NCO
08.2010 - 10.2011
  • Taught new employees about the company's operations, policies, and services.
  • Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Promised the best prices for Best Buy customer services and made sure quotes were accurate.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.

Call Representative

Aegis
01.2001 - 04.2002
  • Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
  • Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

Cashier

Ramey's Supermarket
08.2000 - 10.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Some College (No Degree) - Social Work

Missouri Southern State University
Joplin, MO

No Degree - Social Work

Southern New Hampshire University
Hooksett, NH
08-2027

Skills

  • Cash drawer balancing
  • Cold calling
  • High volume transactions
  • Customer direction
  • Shelf-cleaning
  • Coupons and gift cards
  • Excellent verbal communication
  • Heavy lifting
  • Money management
  • Customer service
  • Coin counting
  • Cash Handling
  • Cleaning and sanitizing
  • Store merchandise handling
  • Cash register operations
  • Store cleanliness and appearance
  • Customer needs assessment
  • Credit card authorizations
  • Point-of-sale system operation
  • Outgoing and enthusiastic
  • Drawer maintenance
  • Cleanliness
  • Payment processing
  • Cash management
  • Customer relations
  • Credit card processing
  • Excellent communication
  • Microsoft Office
  • CRM Systems
  • Product ordering
  • Customer satisfaction
  • Order fulfillment
  • Excel in [areas of expertise]
  • Computer literate
  • Data entry
  • Account management
  • Positive learning process
  • Quick learner
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Packaging and labeling
  • Warehouse safety
  • Order picking
  • Clear communication
  • Attention to detail
  • Loading and unloading
  • Problem-solving
  • Material handling
  • Order picking and processing
  • Punctual and dependable
  • Pallet jacks
  • Assembly and production
  • Microsoft outlook
  • Cycle counting
  • Willing to learn
  • Lifting and sorting
  • Wrapping and boxing
  • Labeling and boxing

Languages

English
Native or Bilingual

Timeline

Warehouse Worker

Amazon
12.2022 - Current

Cashier

Mazoo Liquor
06.2021 - 09.2021

In-Home Caregiver

Positive Achievements
02.2020 - 03.2021

In-Home Caregiver

Phoenix Home Care
06.2019 - 10.2019

In-Home Healthcare Aide

Preferred Family Healthcare
04.2019 - 10.2019

In-Home Healthcare Provider

Preferred Family Healthcare
04.2018 - 05.2019

Call Representative

NCO
08.2010 - 10.2011

Call Representative

Aegis
01.2001 - 04.2002

Cashier

Ramey's Supermarket
08.2000 - 10.2000

Some College (No Degree) - Social Work

Missouri Southern State University

No Degree - Social Work

Southern New Hampshire University

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Betty Hughey