Bethany Litle
Moscow Mills
Summary
Results-driven manager with a strong background in customer service and operational planning. Expertise in team building and employee training ensures high-performance standards and seamless service delivery.
Overview
8
8
years of professional experience
Work History
Manager
Iron Cross Liquor
Moscow Mills
03.2021 - Current
- Supervised staff to enhance customer service quality and foster teamwork.
- Managed daily operations, ensuring seamless service and optimized workflows.
- Developed training programs to elevate employee skills and knowledge.
Front Desk Receptionist
Armstrong Central Vacuum
Lake St. Louis
01.2018 - 12.2019
- Welcomed customers and visitors, creating a friendly first impression at reception.
- Answered incoming calls and redirected callers to appropriate personnel or departments.
- Organized reception area and ensured timely assistance for all guests, enhancing visitor experience.
- Informed visitors about policies and procedures, facilitating smooth operations and compliance.
Education
Associate of Arts - Criminal Justice
Sanford–Brown
St. Peters, MO05-2006
Skills
- Customer service
- Team building
- Employee training
- Performance management
- Operational planning
- Customer relationship management
References
References available upon request.
Timeline
Manager
Iron Cross Liquor
03.2021 - Current
Front Desk Receptionist
Armstrong Central Vacuum
01.2018 - 12.2019
Associate of Arts - Criminal Justice
Sanford–Brown