Beth Terrell
Cuba
Summary
Food sales associate that is reliable and hardworking, has strong communication skills, and the ability to follow direction and learn quickly. Proficient in food safety, maintaining sanitation procedures, and cleanliness standards. Driven to help achieve store goals as well as building on employee and customer satisfaction. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 4 years with Wallis Companies. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shift Leader
Wallis Oil Company
11.2015 - Current
- Completes Café orders.
- Completes end of month inventory reports.
- Serve customers through the drive-thru.
- Has knowledge to work any shift in the café (open, mid shift, close).
- Have register knowledge to help on register if needed.
- Know how to run C-store if needed.
- Able to address kiosk / order screen issues when they arise.
- Provide fast and friendly service to customers.
- Upheld standards of cleanliness, food handling and safety.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Certified Medication Aide
Victorian Place Of Cuba
06.2013 - 05.2015
Patient Care Technician
Aging Made Easy
12.2012 - 06.2013
Certified Nurse Assistant / Certified Med Aide
Victorian Manor Memory Care
06.2011 - 12.2012
Patient Care Technician
Missouri Baptist Sullivan Hospital
07.2009 - 05.2011
Certified Nurse Assistant
Presbyterian Manor
04.2007 - 07.2009
Certified Nurse Assistant
Cuba Manor
09.2006 - 03.2007
Certified Nurse Assistant
Frene Valley
02.2000 - 08.2006
Certified Nurse Assistant
Cuba Manor
06.1998 - 01.2000
Education
Associate of Applied Science - Medical Specialist
Metro Business College
Rolla, MO2008
High School Diploma -
Crawford County R-2 High School
Cuba, Missouri2000
Skills
- Quick learner
- Good customer service and people skills
- Ability to multitask
- Demonstrates good leadership skills
- Demonstrate proper communication skills
- Maintains cleanliness and proper food handlinng
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Training Assistance
- POS System Operation
- Safety processes and procedures
- Shift Paperwork Completion
- Operations Management
Certification
- Service from the Heart
- Food Service Safety
- Sexual Harassment Front Line
- SafeServ certification: Food Handling
- Assistant Manger Checklist
- Costumer Service Convenience Store for Assistant Mangers
- Delivering Exceptional Costumer Service
- Coaching 201
- Introduction to Coaching
- Introduction to Leadership
- Costumer Service for Shift Leader
- Customer Service for Technical for Shift Leaders
- Lead a Meeting
- Affective and Professional written Communication
- Costumer Conflict
- Financial Acumen for Assistant Store Manager
- 12 Month of Growth 2023
- 12 Month of Growth 2024 - current
- Mangers Work Shop
- Wallis Company Roadmaps
Timeline
Shift Leader
Wallis Oil Company
11.2015 - Current
Certified Medication Aide
Victorian Place Of Cuba
06.2013 - 05.2015
Patient Care Technician
Aging Made Easy
12.2012 - 06.2013
Certified Nurse Assistant / Certified Med Aide
Victorian Manor Memory Care
06.2011 - 12.2012
Patient Care Technician
Missouri Baptist Sullivan Hospital
07.2009 - 05.2011
Certified Nurse Assistant
Presbyterian Manor
04.2007 - 07.2009
Certified Nurse Assistant
Cuba Manor
09.2006 - 03.2007
Certified Nurse Assistant
Frene Valley
02.2000 - 08.2006
Certified Nurse Assistant
Cuba Manor
06.1998 - 01.2000
Associate of Applied Science - Medical Specialist
Metro Business College
High School Diploma -
Crawford County R-2 High School
- Service from the Heart
- Food Service Safety
- Sexual Harassment Front Line
- SafeServ certification: Food Handling
- Assistant Manger Checklist
- Costumer Service Convenience Store for Assistant Mangers
- Delivering Exceptional Costumer Service
- Coaching 201
- Introduction to Coaching
- Introduction to Leadership
- Costumer Service for Shift Leader
- Customer Service for Technical for Shift Leaders
- Lead a Meeting
- Affective and Professional written Communication
- Costumer Conflict
- Financial Acumen for Assistant Store Manager
- 12 Month of Growth 2023
- 12 Month of Growth 2024 - current
- Mangers Work Shop
- Wallis Company Roadmaps
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