Beth Gratta
Saint Charles
Summary
Dynamic professional with a proven track record at Delta Airlines Global Services, excelling in customer service and emergency response coordination. Adept at multitasking and fostering teamwork, I enhance passenger experiences while ensuring safety compliance. My adaptability and conflict resolution skills contribute to a positive environment, driving successful outcomes in high-pressure situations.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Delta Airlines Global Services
08.2021 - Current
- Delivered exceptional customer service to enhance passenger experience during flights.
- Guided passengers through safety protocols, maintaining adherence to regulations.
- Coordinated in-flight services, including meal distribution and beverage management for efficiency.
- Responded promptly to passenger inquiries and concerns, adapting solutions to meet diverse needs.
Educator
Hazelwood School District
07.1999 - 08.2016
- Crafted lesson plans to align with educational requirements.
- Implemented classroom management strategies that fostered a positive and inclusive learning environment.
- Collaborated with colleagues to design interdisciplinary projects that encouraged critical thinking among students.
- Assessed student progress through regular evaluations, providing timely feedback to support academic growth.
- Utilized educational technology tools to enhance instructional delivery and increase student engagement.
Substitute Teacher, K-12
Francis Howell School District
09.2017 - 02.2020
Education
Bachelor Of Science In Education - Elementary Education
University of Missouri
Columbia, MO05.1991
Skills
- Problem-solving
- Emergency response coordination
- Flight safety
- Conflict resolution
- Crew coordination
- Multitasking and organization
- Empathy and patience
- Adaptability
- Teamwork and collaboration
- Decision-making
Timeline
Flight Attendant
Delta Airlines Global Services
08.2021 - Current
Substitute Teacher, K-12
Francis Howell School District
09.2017 - 02.2020
Educator
Hazelwood School District
07.1999 - 08.2016
Bachelor Of Science In Education - Elementary Education
University of Missouri
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