Berthaodalis Mendoza
Saint Louis
Summary
Driven and customer-focused individual with over a year of experience as a Guest Services Associate, dedicated to providing exceptional service and creating a welcoming atmosphere. Currently pursuing an Associate’s Degree in Accounting, with plans to continue studies toward a Bachelor’s degree. Strong communicator and problem-solver, with a passion for teamwork and a commitment to applying my skills and knowledge in both customer service and professional environments. I find great satisfaction in working, continuously looking for opportunities to grow and contribute in meaningful ways.
Overview
1
1
year of professional experience
Work History
Guest Services Associate
Topgolf
10.2023 - Current
- Over a year of experience in guest services, ensuring quality customer experiences
- Greet guests and create a welcoming atmosphere
- Assist with bay setup and maintain a clean, organized environment
- Provide customers with information about venue amenities and policies
- Gave information about area attractions and provided directions.
- Handled customer complaints to satisfy and retain guests.
- Earned "Spirit Of The Shield" recognition for providing excellent customer service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Conducted regular inventory checks on supplies, managing restocking needs proactively.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Education
Bachelor of Accounting - Accounting
St. Louis Community College (STLCC)
Saint Louis, Missouri06-2028
High School Diploma -
Gateway STEM High School
Saint Louis, MO06.2024
Skills
- Customer Service & Hospitality
- Communication & Interpersonal Skills
- Problem-Solving & Adaptability
- Collaborative Teamwork
- Cash management
- Positive working relationships
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Services Associate
Topgolf
10.2023 - Current
Bachelor of Accounting - Accounting
St. Louis Community College (STLCC)
High School Diploma -
Gateway STEM High School
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