Berlin Sanchez
Kansas City
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
11
11
years of professional experience
Work History
PCT (Patient Care Tech)
Truman Medical Center- Hospital Hill
02.2024 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
Phlebotomist
Truman Medical Center- Hospital Hill
10.2022 - 02.2024
- Inpatient phlebotomist
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Receptionist
Palmeri Family Medicine Kansas
11.2021 - 10.2022
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Will draw blood
- Helps with Vitals
Retail - Customer Services
Cricket Wireless
01.2017 - 01.2019
- Sales
- Phones
- Handling money
- Talk to customers face to face
Teller - Customer Services
US Bank
05.2014 - 03.2016
- Call Center
- Handling Money
- Counting
- Call Customers to sell CC
Education
No Degree - Medical Assistant
Concorde College
01-2016
High School Diploma -
JC Harmon HIgh School
Kansas City, KS01-2011
Skills
- Great organizational skills
- Proficient computer skills
- Bilingual
- Phlebotomy
- Patient care
- Goal setting
- CPR certification
- HCG testing
- EKG
Timeline
PCT (Patient Care Tech)
Truman Medical Center- Hospital Hill
02.2024 - Current
Phlebotomist
Truman Medical Center- Hospital Hill
10.2022 - 02.2024
Receptionist
Palmeri Family Medicine Kansas
11.2021 - 10.2022
Retail - Customer Services
Cricket Wireless
01.2017 - 01.2019
Teller - Customer Services
US Bank
05.2014 - 03.2016
No Degree - Medical Assistant
Concorde College
High School Diploma -
JC Harmon HIgh School
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