Benjamin Horstmann
Ballwin
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Belleville Hometown Lumber
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Butcher
Bobo's Meats
10.2022 - 04.2024
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Retail Sales Manager
Dobbs Tire and Auto
07.2020 - 10.2022
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Assistant Manager
Sonic Drive In
03.2016 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - General Studies
St. Louis Community College Meramec
Kirkwood, MOHigh School Diploma -
Parkway South High School
Manchester, MO01-2017
Skills
- Customer service
- Retail operations
- Team leadership
- Problem-solving skills
- Staff management
- Upselling strategies
Timeline
Sales Associate
Belleville Hometown Lumber
05.2024 - Current
Butcher
Bobo's Meats
10.2022 - 04.2024
Retail Sales Manager
Dobbs Tire and Auto
07.2020 - 10.2022
Assistant Manager
Sonic Drive In
03.2016 - 07.2020
No Degree - General Studies
St. Louis Community College Meramec
High School Diploma -
Parkway South High School
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