Nicholas Dandridge
St Louis
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Dave Sinclair Buick GMC
12.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Safety Officer
Ameren Missouri
01.2023 - Current
- Contract employee ensuring community safety while high power lines were in public areas
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server
Dave And Buster
09.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server Trainer
54th Street Grill & Bar
03.2022 - 09.2023
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Server
TGI Fridays
09.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Guido's On The Hill
02.2021 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Supervisor
Long John Silver's
01.2019 - 02.2021
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Restaurant Team Member
Long John Silver's
09.2017 - 01.2019
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
High School Diploma -
Christian Life Academy
St Louis, MO05.2021
Skills
- Menu Memorization
- Food and Beverage Pairings
- Suggestive Selling
- High-Volume Dining
- Server Training
- Order Accuracy and Delivery
- Waiting Tables
- Conflict and Complaint Resolution
- Customer Service and Rapport
Timeline
Sales Consultant
Dave Sinclair Buick GMC
12.2023 - Current
Server
Dave And Buster
09.2023 - 12.2023
Safety Officer
Ameren Missouri
01.2023 - Current
Server Trainer
54th Street Grill & Bar
03.2022 - 09.2023
Server
TGI Fridays
09.2021 - 01.2022
Server
Guido's On The Hill
02.2021 - 09.2021
Restaurant Supervisor
Long John Silver's
01.2019 - 02.2021
Restaurant Team Member
Long John Silver's
09.2017 - 01.2019
High School Diploma -
Christian Life Academy
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