Benjamin Anschultz
O'Fallon
Summary
Dynamic operations leader with a proven track record in enhancing efficiency and team productivity. Expertise in strategic planning and resource optimization drives organizational success.
Overview
13
13
years of professional experience
Work History
Director of Field Operations
Redwood Services
Memphis, TN
01.2025 - Current
- Oversaw daily field operations ensuring adherence to safety protocols and efficiency standards.
- Implemented process improvements that enhanced team productivity and reduced operational delays.
- Coordinated training programs for staff, fostering skill development and cross-functional teamwork.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Collaborated with senior leadership to align field operations strategies with organizational goals.
- Developed standard operating procedures to streamline workflows and enhance service delivery quality.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into existing workflows where applicable.
- Consistently met or exceeded key performance indicators, demonstrating a strong commitment to achieving organizational goals and objectives.
- Enhanced overall operational efficiency by streamlining processes and implementing new strategies.
General Manager
Anton's HVAC & Plumbing
St Louis, MO
01.2018 - 01.2025
- Directed daily operations, ensuring efficiency and compliance with safety regulations.
- Mentored team members, enhancing skills and fostering professional development.
- Implemented cost-saving measures, streamlining workflows and reducing operational expenses.
- Analyzed performance metrics to identify areas for improvement and optimize service delivery.
- Developed strategic plans to expand service offerings and increase market presence.
- Established training programs focused on best practices in HVAC and plumbing services.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Grew revenue from $3,000,000 in 2018 to $18,000,000 EOY 2024 while maintaining 18% EBITDA.
Lead Dispatcher
Jerry Kelly Heating
St. Charles, MO
04.2013 - 01.2018
- Coordinated daily dispatch operations to optimize delivery schedules and reduce response times.
- Supervised team of dispatchers, ensuring adherence to safety protocols and operational standards.
- Implemented process improvements that enhanced efficiency in routing and communication with field technicians.
- Trained new dispatch staff on software systems and best practices for effective service delivery.
- Developed strategies for managing high-volume periods, maintaining consistent service quality under pressure.
- Managed customer inquiries and concerns, ensuring prompt resolution and high levels of satisfaction.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Education
No Degree - Pre-Med
Saint Louis University
St. Louis, MOHigh School Diploma -
Advance High School
Advance, MOSkills
- Operations management
- Asset management
- Workforce planning
- Operational efficiency
- Training and mentoring
- Team building
- Operational planning
- Team supervision
- Strategic planning
- Workflow planning
- KPI tracking
- Sales support
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Timeline
Director of Field Operations
Redwood Services
01.2025 - Current
General Manager
Anton's HVAC & Plumbing
01.2018 - 01.2025
Lead Dispatcher
Jerry Kelly Heating
04.2013 - 01.2018
No Degree - Pre-Med
Saint Louis University
High School Diploma -
Advance High School