BENICE PEBEA SAKYI
Carpi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Country Representative/ Administrator
INFRACOS Srl
02.2018 - 11.2023
- Managed all contracts with third party service providers
- Supervising construction worksites, practices and gear for compliance with established safety standards
- Reviewed job applications to identify, vet and recommend optimal candidates
- Prepared monthly, weekly and daily logs
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Managed all procurement on and off site
- Prepared payroll and weekly stipends for workers
- Liaison with Infracos Branch in West Africa regarding all legal and executive matters
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Executive Secretary
ITALIAN BUSINESSS ASSOCIATION OF GHANA
03.2016 - 07.2019
- Help set up the operations for the association
- Coordinated board meetings and minutes
- Planned and executed events for the association including the first ever Italian Street food festival in 2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping
- Managed to enroll more companies into the association.
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated travel arrangements and bookings for executive staff.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
ADMNISTRATIVE ASSISTANT
SMAES WEST AFRICA LTD
12.2015 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
INTERPRETER
COOPERATIVA KALEIDOS
08.2011 - 07.2015
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted spoken and written languages other than English and vice versa.
SHOP ASSISTANT
OVVIESSE SPA
12.2008 - 12.2010
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
Education
GED -
ITC A.MEUCCI
Carpi, ItalyPMI Project Management Professional -
Milan,Italy
12.2023
Associate of Arts - Business Administration
TRANS AFRICAN UNIVERSITY COLLEGE
09.2017
Skills
- Project management
- Government liaison
- Analytical thinking
- Organizational skills
- Multilingualism
- Decision making
- Interpersonal skills
- Cross-cultural communication
- Problem solving
- Customer relations
- Sales strategy
- Computer literacy
Personal Information
Citizenship: ITALIAN
References
- SERGIO PANTANO (CEO Infracos Srl ), +393485267835
- Andrea Walter Ghia (MANAGING DIRECTOR SMAES WA LTD), +233242856712
- Stefano Civettini (Director CRS Impianti e Costruzioni) +393356038036
Hobbies and Interests
Watching documentaries and reading
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Country Representative/ Administrator
INFRACOS Srl
02.2018 - 11.2023
Executive Secretary
ITALIAN BUSINESSS ASSOCIATION OF GHANA
03.2016 - 07.2019
ADMNISTRATIVE ASSISTANT
SMAES WEST AFRICA LTD
12.2015 - 01.2018
INTERPRETER
COOPERATIVA KALEIDOS
08.2011 - 07.2015
SHOP ASSISTANT
OVVIESSE SPA
12.2008 - 12.2010
GED -
ITC A.MEUCCI
PMI Project Management Professional -
Milan,Italy
Associate of Arts - Business Administration
TRANS AFRICAN UNIVERSITY COLLEGE
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