Ben McBrayer
Belton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an administrative position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Service Manager
Hy-Vee
03.2018 - Current
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Belton High School
Belton, MO05.2019
Skills
- Proficient in Microsoft Word, Excel, Powerpoint, Outlook
- Workplace Safety
- Service Quality Management
- Conflict Resolution
- Inventory Management
- Customer Service Management
- Work Planning and Prioritization
- Staff Supervision
- Project Planning
- Multiple Priorities Management
- Employee Training and Development
- Relationship Building
- Customer Service
- Team Collaboration and Leadership
- Documentation and Reporting
- Critical Thinking
- Crew Leadership
- Flexible Schedule
- Problem-Solving
- Regulations Compliance
Timeline
Service Manager
Hy-Vee
03.2018 - Current
High School Diploma -
Belton High School
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