Ben Eades
WILDWOOD
Summary
Seasoned IT professional with nine years of experience in driving successful project outcomes and client engagement. Demonstrated leadership in managing diverse client portfolios at Perficient, with a focus on cross-functional team collaboration. Skilled in growth strategy, business analysis, application design, implementation, and testing processes.
Overview
15
15
years of professional experience
Work History
Key Account Director
Perficient
St Louis
07.2024 - Current
- Developed and maintained strong relationships with key client accounts.
- Created strategic account plans to drive business growth and retention.
- Facilitated regular meetings with clients to discuss progress and feedback.
- Identified new opportunities for growth within existing key accounts through cross-selling and up-selling initiatives.
- Coordinated sales efforts between different departments within the company such as operations, finance, logistics.
Key Account Manager
Perficient
St Louis
03.2022 - 07.2024
- Developed strategic account plans to drive growth and align objectives.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed the relationship between internal teams and external customers.
- Provided input into product development and marketing strategies based on key account feedback and requirements.
Project Manager
Perficient
St. Louis
01.2019 - 03.2022
- Led the mobilization and coordination efforts to onboard the China Support Team for new Corporate Dealership (eCommerce) Website. Created 30-60-90 day project plan, facilitated onboarding activities, provided status to client leadership.
- Led the planning and execution of Windows Security Vulnerabilities Remediation efforts. Managed project timeline, budget, facilitated meetings, mitigated risks and resolved issues.
IT Project Manager
World Wide Technology, Inc.
St Louis
10.2017 - 12.2018
- Coordinated multiple team engagements while delivering supply chain solutions for major customers such as AT&T, ALU, Avaya, Kaiser, and Verizon.
- Managed customer expectations while serving as both the project manager and lead analyst in the conversion of the AT&T Crossdock Application; this included hosting customer interfacing meetings, demos with key stakeholders, and retrospectives with cross functional team members.
- Served as the main point of contact for multiple installations of our Warehouse Management System across key clients at our Lakeview Technology Center(s).
- Facilitated the Rapid Response Integration efforts, which included the buildout of ten unique interfaces between WWT and Avaya; strategic deliverables included the constant delivery of real time data points and disposal of manual internal reporting efforts.
- Tactically planned and executed the onboarding of our Alcatel Lucent client to a suite of organically grown web applications, reporting solutions, and customer integrations.
Senior Business Systems Analyst
World Wide Technology, Inc.
St Louis
09.2014 - 10.2017
- Analyzed business requirements to enhance system functionalities and user experience.
- Managed stakeholder communications to align expectations throughout project lifecycles.
Business Systems Analyst
World Wide Technology, Inc.
St Louis
03.2012 - 08.2014
- Collaborated with leadership, functional and technical design experts to build a complete view of the organization's strategy, processes, information, technology, and services.
- Consulted on complex projects and be a key contributor on different phases of systems analysis, new process design, and customer onboarding.
- Identified process gaps and misalignments between the business strategy and its processes, information, and technology.
- Facilitated meetings with all levels of stakeholders to gather and document requirements, discuss potential solutions, and drive desired results.
- Developed and modified processes to solve complex problems by analyzing both business and user needs to achieve greater organizational output.
- Provided subject matter expertise to high level decision makers on current business issues as well as communicate solutions down to the user and customer levels.
- Collaborated with user group representatives, product owners, and agile software development teams to develop both process and technical solutions.
- Lead analyst in the conversion of multiple programs and warehouses onto our current Warehouse Management Systems platform.
- Managed multiple business areas during the upgrade of the Oracle EBS system from 11i to version R12 while serving as the main point of contact for the two largest WWT warehouse facilities.
- Participated in the testing and design of multiple User Acceptance Testing scenarios as well as engaging in the rollout of our Test Case Management Suite within Hewlett Packard Quality Center.
Supply Chain Analyst
World Wide Technology, Inc.
Edwardsville
07.2010 - 03.2012
- Facilitated best practice procedures for procurement, order management, logistics and transportation departments across multiple programs and facilities.
- Successfully supported and analyzed the AT&T, ALU, and Edward Jones programs to identify process gaps, design solutions, and provide communication to all levels of the supply chain.
- Effectively managed the analysis, design, and rollout of the Rethink Edward Jones Project where customer footprint was redesigned to decrease overhead, and promote a more efficient product flow through.
- Coordinated multiple consulting efforts in Lewisville, Texas to improve Alcatel Lucent shipping methods, increase customer satisfaction and drive process efficiency.
- Supported major project implementations for ALU, AT&T and Edward Jones Programs including the buildout a new Transportation Application for AT&T Mobility.
Education
Sharkathon Competition Winner -
Nova Leadership Program
St Louis, MO01-2016
Advanced Supply Chain Management Certification -
Saint Louis University
St. Louis, MO01-2011
Certified ScrumMaster Training -
Scrum Alliance
St Louis, MO01-2010
Bachelor of Science - Business Administration – Finance, Banking, Real Estate
University of Missouri – Columbia
St. Louis, MO01-2009
Skills
- Key Account Management
- Influencer Engagement
- Strategic Planning
- Sales Coordination
- Effective Communication
- Account Growth Strategy
- Sales Lifecycle Management
- Analytical Problem Solver
- Multitasking
- Business Development
- Cross-functional Collaboration
Timeline
Key Account Director
Perficient
07.2024 - Current
Key Account Manager
Perficient
03.2022 - 07.2024
Project Manager
Perficient
01.2019 - 03.2022
IT Project Manager
World Wide Technology, Inc.
10.2017 - 12.2018
Senior Business Systems Analyst
World Wide Technology, Inc.
09.2014 - 10.2017
Business Systems Analyst
World Wide Technology, Inc.
03.2012 - 08.2014
Supply Chain Analyst
World Wide Technology, Inc.
07.2010 - 03.2012
Sharkathon Competition Winner -
Nova Leadership Program
Advanced Supply Chain Management Certification -
Saint Louis University
Certified ScrumMaster Training -
Scrum Alliance
Bachelor of Science - Business Administration – Finance, Banking, Real Estate
University of Missouri – Columbia
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