Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bella Connell

O'Fallon

Summary

Dynamic customer service professional with a proven track record at Waterway Carwash, enhancing client satisfaction and retention through effective issue resolution and relationship building. Skilled in upselling techniques and maintaining cleanliness, I consistently achieved high conversion rates while training new team members to excel in sales.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Willies
10.2024 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Customer Sales Lead

Waterway Carwash
12.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
  • Implemented innovative strategies such as social media outreach or targeted email campaigns in order to generate new leads and expand the customer base.
  • Consistently ranked as a top performer within the sales department due to high conversion rates and excellent client reviews.
  • Trained new team members on company processes, product knowledge, and sales techniques for their success.

Sales Associate Seasonal

Lululemon
12.2024 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Food Runner

The Shack Breakfast & Lunch
03.2022 - 11.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Education

Bachelor of Science - Biochemistry

University of Missouri
Columbia, MO
05-2028

St. Dominic High School
O'Fallon, MO
05-2024

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Memory retention
  • Upselling techniques

Accomplishments

  • High School graduate with a 4.2 GPA, Magna Cum Laude honors.
  • Over 100 hours of volunteer work
  • Student Athlete throughout High School

Timeline

Sales Associate Seasonal

Lululemon
12.2024 - 02.2025

Restaurant Waiter

Willies
10.2024 - Current

Customer Sales Lead

Waterway Carwash
12.2022 - Current

Food Runner

The Shack Breakfast & Lunch
03.2022 - 11.2022

Bachelor of Science - Biochemistry

University of Missouri

St. Dominic High School

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Bella Connell