Baylee Brown
Savannah,MO
Summary
With proven skills in verbal communication and patient care, I consistently deliver exceptional customer service, demonstrating both empathy and dependability in dynamic settings, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Childcare Provider
YMCA
09.2024 - 01.2025
- Supervise and ensure the safety of children in your care at all times.
- Plan and implement age-appropriate educational activities that promote learning and development.
- Foster a positive environment that encourages social interaction and emotional growth among children.
- Maintain effective classroom management to create a structured and supportive atmosphere.
- Communicate effectively with parents regarding their child's progress and any concerns that may arise.
- Support children with special needs by adapting activities to meet individual requirements.
Lead Counselor
Roundup Fellowship
08.2021 - 09.2024
- Evaluate the needs and conditions of clients upon arrival and design individualized care plans
- Document and maintain accurate records of each client’s progress and any incidents that occur
- Monitor medication intake and communicate with healthcare providers to ensure the health and safety of residents
- Coordinate with social workers, medical professionals, and family members to provide holistic support
- Provide crisis intervention and manage any conflicts that arise within the group home
- Assist clients with daily life skills such as personal hygiene, meal preparation, housekeeping, and socializing
Captioning Agent
Caption Call
03.2020 - 03.2022
- Delivered high-quality captions under tight deadlines, adapting quickly to changing client needs and priorities.
- Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
- Maintain a high level of dictation speed and accuracy.
- Maintain strict consumer confidentiality.
- Ensure that captioning meets legal requirements such as being able to identify speakers in a video, identifying music playing in the background, and using proper grammar and spelling.
- Review transcripts to ensure accuracy and make revisions as needed.
- Work with clients to determine their needs and develop a plan for meeting those needs.
Barsista
Great Wolf Lodge
05.2019 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues. Performsorms cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting, Adhereseres to the highest standards of cleanliness, presentation, and service,
Server
Liberty Heights
11.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Caregiver
Comfort of Home Healthcare
09.2016 - 11.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Savannah R3 School District
Savannah, MO05-2015
Technical Certificate - Medical Transcription
Hillyard Technical School
Saint Joseph, MO05-2015
Skills
- Child supervision
- CPR training
- Positive reinforcement
- Hygiene and cleanliness
- Activity planning
- Meal preparation
- Group leadership
Certification
CPR and First Aid
Medical Terminology
QMAP
Safety Cares
Timeline
Childcare Provider
YMCA
09.2024 - 01.2025
Lead Counselor
Roundup Fellowship
08.2021 - 09.2024
Captioning Agent
Caption Call
03.2020 - 03.2022
Barsista
Great Wolf Lodge
05.2019 - 08.2020
Server
Liberty Heights
11.2018 - 05.2019
Caregiver
Comfort of Home Healthcare
09.2016 - 11.2018
CPR and First Aid
Medical Terminology
QMAP
Safety Cares
High School Diploma -
Savannah R3 School District
Technical Certificate - Medical Transcription
Hillyard Technical School
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