Barbie Moore
Holcomb
Summary
Skilled PTF Clerk with expertise in mail processing and customer service. Experienced in designing training programs that enhance team performance and operational efficiency. Proficient in sorting mail and managing customer interactions, ensuring smooth postal operations. Strong organizational and communication skills support effective collaboration and problem-solving in fast-paced environments.
Overview
30
30
years of professional experience
Work History
PTF Clerk/Trainer
USPS, United States Postal Servic
Piggott
12.2007 - 06.2026
- Sorted and distributed incoming mail to designated delivery routes.
- Operated mail processing equipment for efficient handling of packages.
- Assisted customers with inquiries and provided postal service information.
- Managed inventory of postal supplies and restocked items.
- Collaborated with team members to ensure timely mail delivery.
- Maintained accurate records of outgoing and incoming mail transactions.
- Followed safety protocols while handling hazardous materials and equipment.
- Trained new clerks on procedures and best practices for mail processing.
- Assisted customers with product selection, order placement and returns.
- Greeted customers warmly upon entering the store and provided helpful advice when requested.
- Answered customer inquiries via phone or email in a timely manner, providing accurate information as needed.
- Verified prices and item descriptions against invoices to ensure accuracy in pricing items.
- Operated cash registers accurately and efficiently while processing customer transactions.
- Resolved conflicts between customers in a professional manner while adhering to company policies.
- Maintained a clean working environment by sweeping floors, dusting shelves and wiping down counters.
- Provided excellent customer service at all times by addressing individual needs promptly and courteously.
- Processed shipments of incoming inventory, verified accuracy of orders and stocked shelves accordingly.
- Processed payments and handled cash using point of sale (POS) computer system.
- Operated mail processing equipment and manually sorted mail.
- Helped customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps and packaging at the postal counter.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Offered support and advice to newer personnel to improve performance.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Delivered mail to residents and business within assigned area.
- Handled undeliverable mail in accordance with established procedures.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Obtained receipts for registered and certain insured mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Improved customer satisfaction by planning more effective routes and updating service standards.
- Developed training programs for new postal employees at local offices.
- Delivered engaging workshops on customer service and operational procedures.
- Facilitated hands-on training sessions using USPS systems and tools.
- Collaborated with management to enhance training materials and resources.
- Evaluated trainee performance and provided constructive feedback regularly.
- Coordinated schedules for training sessions across multiple locations.
- Mentored staff to improve skills in mail processing and delivery services.
- Assisted in onboarding processes for new team members within the postal service.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Assisted with developing online learning modules for remote learners.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Supervised, evaluated or referred instructors to skill development classes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Coordinated recruitment and placement of training program participants.
Lead pattern designer/Cutting Machine Operator
Featherlight lamp shape factor
Kennett
04.2000 - 05.2004
- Created prototypes to evaluate design concepts and usability.
- Researched market trends to inform design direction and consumer preferences.
- Conducted user testing sessions to gather feedback on lamp performance and aesthetics.
- Facilitated design reviews with cross-functional teams to ensure alignment on projects.
- Oversaw project timelines, ensuring timely delivery of design milestones and deliverables.
- Created product designs in alignment with specifications.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created new designs and iterations during marketing strategy sessions.
- Maintained equipment to ensure optimal performance and safety standards.
- Operated cutting machines to shape lamp components accurately.
- Managed cutting machine to complete work.
- Fulfilled customer orders through precise cutting, wrapping, weighing, and labeling of items.
Crew trainer
McDonald's Restaurant
Kennett MO
08.1996 - 04.2000
- Trained new crew members on food preparation procedures and safety standards.
- Instructed new team members on correct procedures for operations.
- Demonstrated customer service best practices to enhance guest satisfaction and experience.
- Ensured compliance with health regulations during food handling and storage processes.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Led team meetings to discuss daily goals, updates, and address concerns collaboratively.
- Stayed up to date on requirements of all team positions to optimize training.
Education
High School Diploma -
Holcomb R-3
Holcomb, MO05-1999
Marketing Cettificate - Marketing
Kennett Vocationsl
Kennett, MO05-1999
Some College (No Degree) - Education
TRCC
Poplar Bluff, MOSkills
- Mail processing
- Training development programs
- Customer service
- Inventory management
- Record keeping
- Data entry
- Equipment operation
- User testing sessions
- Microsoft Office
- Office 365 migration
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
- Communication skills
- Microsoft forms
Timeline
PTF Clerk/Trainer
USPS, United States Postal Servic
12.2007 - 06.2026
Lead pattern designer/Cutting Machine Operator
Featherlight lamp shape factor
04.2000 - 05.2004
Crew trainer
McDonald's Restaurant
08.1996 - 04.2000
High School Diploma -
Holcomb R-3
Marketing Cettificate - Marketing
Kennett Vocationsl
Some College (No Degree) - Education
TRCC