Barbara Starr
Kansas City,MO
Summary
Dynamic and self-motivated professional recognized for a strong work ethic, reliability, and commitment to excellence. Possesses a unique blend of organizational skills and proactive leadership abilities that foster effective communication and collaboration within teams. Proven track record of managing multiple objectives simultaneously to enhance efficiency and drive positive results. Eager to contribute to an organization valuing exceptional customer service and a positive workplace culture.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Correctional Advisor
Johnson County Government
06.2023 - Current
- Maintained security and order within the correctional facility, ensuring the safety of staff and clients
- Conducted regular inspections of rooms, common areas, and perimeter to identify any potential security breaches or contraband
- Enforced rules and regulations by monitoring client activities, conducting searches, and responding to incidents in a calm and professional manner
- Documented all incidents, disciplinary actions, and client behavior accurately in written reports
- Performed pat-downs and body searches on clients when necessary to prevent smuggling of prohibited items
- Collaborated with other correctional staff to develop strategies for managing difficult or disruptive clients effectively
- Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, self-defense tactics, etc
- Developed positive relationships with clients through effective communication skills resulting in improved compliance with rules
- Maintained accurate records regarding client counts which contributed significantly towards overall facility management
- Demonstrated excellent crisis management skills by successfully diffusing tense situations among clients without resorting to force
- Served as a role model for professionalism and integrity among fellow correctional staff, earning respect from both staff and clients alike
Dispatching Supervisor
Alarm Central LLC
02.2021 - 05.2023
- Receiving and Processing 100+ Calls: Handle incoming calls via telephone and fire alarm systems. Gathering vital information like location in the nature of the emergency
- Alarm System Monitoring: Various alarm systems for activation ensuring prompt and accurate response to fires, mechanical issues, and other alerts
- Dispatching Personnel and Equipment: Use information from calls and systems to dispatch the correct fire apparatus, rescue units and emergency medical service personnel
- Documentation and Logging: Accurately document all details of incidents including times, unit dispatched, action taken and messages relayed for historical and statistical purposes
- System Testing: Routinely test communication, equipment, alarm systems, and backup systems to ensure they are in proper working order
- Emergency Response Skills: Ability to maintain calm, think critically and make rapid sound judgments in high stress emergency situations
- Communication Proficiency: Possesses clear dictation the ability to write legibly and strong oral and written communication skills to effectively convey information to callers and responders
- Clerical and Record Keeping: Perform routine clerical tasks, maintain logs and compile reports, ensuring all information is accurate and up to date
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collected, arranged, and input information into database system.
Onsite Drug Testing Technician
Tomo Drug Testing
08.2020 - 12.2021
- Completed scheduled appointments on time to drive quality service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Followed laboratory guidelines for handling biological specimens.
- Maintained clean and fully operational laboratory equipment.
- Managed departmental inventory and supply ordering.
Pharmacy Technician
CVS Pharmacy
04.2020 - 06.2020
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Used 8-point check system to verify labeled prescriptions.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Requested scripts from doctors and verified insurance and coding.
Administrative Assistant/Capt/Sgt/Security Officer
Kansas City Ultimate Security
08.2012 - 04.2020
- Serving in various accounts from elementary, Jr.High and High schools in the Kansas City Missouri metro area, retail, financial institutions and commercial sites.
- Encompassing myriad duties include but not limited to customer service, protection of property and personnel, acting as a first responder with American Heart Association Certification, acting liaison between Hispanic account and corporate office.
- Monitored and documented 20+ security team and attendance. Interacted with clients to resolve complaints and respond to requests.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Hired, scheduled and supervised team of qualified and effective security officers.
- Organized security staff training sessions covering hands-on lessons and information on topics such as firearms and defensive tactics.
- Created new policies and continually enforced to maximize site safety and client satisfaction.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Security Officer
Kessinger/Hunter Crown Center
01.2012 - 08.2019
- Safety and security of property, interior and exterior patrols, customer service.
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented all security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Investigated alarms and disturbances to maintain safety.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored security cameras and fire, building and alarm systems.
PPA1
Missouri Department of Corrections Probation and Parole, KCCRC
08.2006 - 08.2010
- Collect and verify offenders legal history, police records, retrieve information from (NCIC), (MULES), issue and cancel warrants.
- Transport offenders to and from prison, jail, and hospital.
- Supervise offenders in a correctional setting, including housekeeping, work, educational, and treatment activities, and take periodic counts of offender population in the facility.
Program Coordinator/Ass Program Coordinator/ Tech
Family Healthcare
02.2000 - 08.2006
- Supervise 34 staff members and 28 residential clients.
- Responsible for helping adolescents cope with their drug, alcohol and dual diagnosis disorder.
- Facilitate programs meant to help prevent addiction.
- Hold sessions for individuals, groups and their families.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
CO1/ Correctional Officer
Missouri Department Of Corrections
06.2000 - 02.2006
- Supervise offenders in a correctional setting.
- Maintain safety and security of general public, staff and offenders.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Education
Sociology, Psychology
Moberly Community College
Kirksville, MO01.1997
undefined
Roe City High School
Pasadena, CASkills
- Administrative experience
- Organizational skills
- Training & development
- Microsoft Excel
- Data entry
- Microsoft Office
- Time Management
- Microsoft Outlook
- Attention to detail
- Customer service
- Behavior management
- Microsoft Word
- Analysis skills
- Computer skills
- Security
- Phone etiquette
- Call center experience
- Surveillance
- Crisis Intervention
- Dispatching
Accomplishments
- Promoted to Correctional Advisor II after 2 years of employment.
Certification
- Pharmacy Technician License May 2022
- First Aid Certification
- Pharmacy Technician Certification
Timeline
Correctional Advisor
Johnson County Government
06.2023 - Current
Dispatching Supervisor
Alarm Central LLC
02.2021 - 05.2023
Onsite Drug Testing Technician
Tomo Drug Testing
08.2020 - 12.2021
Pharmacy Technician
CVS Pharmacy
04.2020 - 06.2020
Administrative Assistant/Capt/Sgt/Security Officer
Kansas City Ultimate Security
08.2012 - 04.2020
Security Officer
Kessinger/Hunter Crown Center
01.2012 - 08.2019
PPA1
Missouri Department of Corrections Probation and Parole, KCCRC
08.2006 - 08.2010
CO1/ Correctional Officer
Missouri Department Of Corrections
06.2000 - 02.2006
Program Coordinator/Ass Program Coordinator/ Tech
Family Healthcare
02.2000 - 08.2006
undefined
Roe City High School
Sociology, Psychology
Moberly Community College
Similar Profiles
Jeremey BilesJeremey Biles
Crew Leader/ supervisor at Johnson County GovernmentCrew Leader/ supervisor at Johnson County Government
Brian WillettBrian Willett
Treasury Taxation Vehicle - Specialist II at Johnson County GovernmentTreasury Taxation Vehicle - Specialist II at Johnson County Government
JONATHAN WAREJONATHAN WARE
Juvenile Intake Specialist at Johnson County GovernmentJuvenile Intake Specialist at Johnson County Government
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Patrick RodgersPatrick Rodgers
Assistant Night Manager at Marsh's SunfreshAssistant Night Manager at Marsh's Sunfresh