Barbara Newman
Cape Girardeau
Summary
Experienced Postal Clerk with over 60 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
48
48
years of professional experience
Work History
Postal Clerk
Bi-State
Cape Girardeau, MO
10.2025 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to postal regulations.
- Managed inventory of postal supplies, maintaining optimal stock levels for operational efficiency.
- Assisted customers with inquiries and package tracking, enhancing service satisfaction and loyalty.
- Trained new staff on postal procedures and safety protocols, fostering a knowledgeable team environment.
- Oversaw daily operations, coordinating staff activities to ensure efficient mail distribution processes.
Cashier and Breakfast Cook
P & E Cafe
Cape Girardeau, MO
05.2021 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Guest Service Agent
Drury Inn & Suites
Sikeston, MO
06.2011 - 06.2019
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Accounts Payable
Board of Municipal Utilities (BMU)
Sikeston, MO
04.1978 - 06.2011
- Contributed to successful financial audits by providing detailed documentation on accounts payable activities as requested by auditors.
- Strengthened internal controls by strictly adhering to company policies and procedures in handling accounts payable transactions.
- Reviewed payment plan with accounts payable by phone or email.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Improved team efficiency, leading small team in adopting best practices in accounts payable processes.
Customer Service Manger
Wal-Mart Supercenter
Sikeston, MO
11.2006 - 06.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created customer support strategy to increase customer retention.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Collaborated with [Job title] to improve customer service processes and support structures company-wide.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
GED -
Anniston High School
Anniston Mo02-2017
Na - Secretarial Studies And Office Administration
Sikeston Semo Skill Center
Sikeston, MO03-1976
Skills
- Team collaboration
- Ingredient and Food Preparation
- Time Management
- Station Preparation
- Attention to Detail
- Dependable and Cooperative
- Order Processing
- Safe Food Handling
- Customer Service
Machine Cleaning and Maintenance
- Adaptability and Flexibility
- Workstation Setup and Breakdown
- Kitchen Safety Standards
- Employee Training and Supervision
- Managing Orders and Deliveries
- Workplace safety
- Problem-solving skills
- Verbal/written communication
- Accounts payable processing
- Friendly, positive attitude
Timeline
Postal Clerk
Bi-State
10.2025 - Current
Cashier and Breakfast Cook
P & E Cafe
05.2021 - 10.2023
Guest Service Agent
Drury Inn & Suites
06.2011 - 06.2019
Customer Service Manger
Wal-Mart Supercenter
11.2006 - 06.2011
Accounts Payable
Board of Municipal Utilities (BMU)
04.1978 - 06.2011
Na - Secretarial Studies And Office Administration
Sikeston Semo Skill Center
GED -
Anniston High School