Bailey Wymore
Kansas City
Summary
Adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Dedicated to advancing career trajectory through continuous improvement and exploration.
Overview
9
9
years of professional experience
Work History
Waitress
Homegrown
Leawood
06.2024 - Current
- Communicated seasonal specials to guests.
- Checked back with guests throughout the meal service to ensure satisfaction.
- Assisted team members in bussing tables or delivering food to guests as needed during peak hours.
- Fostered positive relationships with customers through engaging conversations.
- Processed payments accurately using personal bank and POS systems.
- Resolved customer complaints promptly to ensure satisfaction.
- Participated in team meetings to discuss menu updates and policy changes.
- Maintained comprehensive knowledge of current menu items, garnishes, and preparation methods.
- Ensured food safety and sanitation by keeping workspaces clean and organized.
- Embraced company values by promoting kindness throughout daily interactions.
- Trained new employees on operational procedures and customer service standards.
Patient Access Representative
Truman Medical Center Lakewood
Kansas City
09.2022 - 06.2024
- Guided patients upon arrival, ensuring smooth transition into registration process.
- Compiled patient lists daily, reducing average check-in time effectively.
- Coordinated with nurses and staff to adjust schedules for late arrivals.
- Managed appointment scheduling for different departments as necessary.
- Supported patient registration during busy periods to keep clinic on track.
- Located lost patients in system and directed them to their destinations personally.
- Engaged in non-mandatory training, accumulating over eight hours of learning.
- Fulfilled all essential training obligations efficiently.
- Responded to patient inquiries regarding billing or financial matters.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained shared office space to promote a collaborative work environment.
- Developed team-building activities to enhance employee retention and satisfaction.
- Delivered extensive hands-on training for all incoming staff members in department.
- Aided accounting department with daily cash report preparation.
Night Watch Mentor
Shelterwood Academy
Independence
08.2020 - 05.2022
- Connected with teens during professional care to foster trust and comfort.
- Conducted nightly rounds and completed necessary documentation.
- Facilitated activities and social gatherings to enhance patient engagement.
- Ensured safety and comfort for children separated from family and friends.
- Trained in trauma-informed care to support vulnerable teens.
- Transported children safely between school house and milieu.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Organized team building events that enhanced team morale and improved working relationships among colleagues.
- Provided resources related to mental health awareness including stress management strategies.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Provided crisis intervention and support during challenging times, guiding mentees towards appropriate resources.
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Waitress
First Watch Daytime Cafe
Overland Park
10.2019 - 08.2020
- Delivered quality service to enhance customer satisfaction.
- Established personal connections with clients to ensure tailored experiences.
- Maintained a clean, professional work environment to uphold company standards.
Waitress
Chilis's Bar and Grill
Lee's Summit
01.2019 - 10.2019
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
In Home Caregiver
Grand Retreat and Suites
Kansas City
08.2018 - 01.2019
- Assisted clients with medication reminders and dressing needs.
- Prepared meals to meet dietary preferences and requirements.
- Conducted light housekeeping to maintain a clean living environment.
- Provided companionship while assisting with restroom needs.
- Developed relationships with family members and caregivers of clients.
- Responded promptly to emergency situations in a calm manner.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Provided emotional support by listening attentively to concerns expressed by clients.
Waitress
Olive Garden Restaurant
Lee's Summit
08.2017 - 10.2018
- Organized take-out orders efficiently according to customer requests.
- Took orders for food and drinks and delivered them to guests.
- Performed basic math calculations when computing bills for customers' meals.
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Sales Associate
Lamar's Donuts
Lee's Summit
06.2017 - 09.2017
Hostess
Red Robin
Overland Park
06.2016 - 05.2017
Education
High School Diploma -
Blue Ridge Christian
Belton, MO05-2017
Associate of Arts -
Metropolitan Community College
Kansas City, MOSkills
- Customer service and support
- Order processing
- Food safety compliance
- Payment handling
- Medical terminology
- Patient registration and care
- HIPAA compliance
- Problem solving and critical thinking
- Empathy in patient care
- Time management skills
- Team collaboration and leadership
- Data entry and appointment scheduling
- Multitasking and organization
Languages
English
Professional
Spanish
Elementary
French
Elementary
Accomplishments
- Lead Patient Access Rep.
- A+ Scholarship for gpa, attendance and volunteer work.
- Team leadership awards in High School sports.
Affiliations
- Giving my family everything they deserve and more.
- Fishing
- Reading
- Learning about homeopathic medicine
References
References available upon request.
Timeline
Waitress
Homegrown
06.2024 - Current
Patient Access Representative
Truman Medical Center Lakewood
09.2022 - 06.2024
Night Watch Mentor
Shelterwood Academy
08.2020 - 05.2022
Waitress
First Watch Daytime Cafe
10.2019 - 08.2020
Waitress
Chilis's Bar and Grill
01.2019 - 10.2019
In Home Caregiver
Grand Retreat and Suites
08.2018 - 01.2019
Waitress
Olive Garden Restaurant
08.2017 - 10.2018
Sales Associate
Lamar's Donuts
06.2017 - 09.2017
Hostess
Red Robin
06.2016 - 05.2017
High School Diploma -
Blue Ridge Christian
Associate of Arts -
Metropolitan Community College