Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Bailey Swartz

Wildwood

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director, Customer Success & Renewals

InterVision
08.2022 - Current
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Customer Success Program Manager

InterVision
03.2022 - 07.2022
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

Senior Customer Success Manager

InterVision
08.2021 - 02.2022
  • Fostered strong relationships with key clients, ensuring their needs were met and expectations exceeded.
  • Analyzed customer feedback data to identify trends and drive improvements in service delivery.
  • Trained and mentored junior team members on best practices for customer success management strategies.
  • Conducted quarterly business reviews to align services with client goals and measure success metrics.

Customer Success Manager

InterVision
02.2018 - 01.2022
  • Implemented success plans tailored to individual client goals, enhancing overall engagement and retention rates.
  • Led initiatives aimed at increasing user adoption of products through targeted outreach and education sessions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Education

Bachelor of Arts - Communications

Lindenwood University
Saint Charles, MO
09-2016

Skills

  • Relationship building
  • Strategic planning
  • People management
  • Creativity and innovation

Accomplishments

  • President's Club Winner - 2024

Certification

Cisco Customer Success Certification

Timeline

Director, Customer Success & Renewals

InterVision
08.2022 - Current

Customer Success Program Manager

InterVision
03.2022 - 07.2022

Senior Customer Success Manager

InterVision
08.2021 - 02.2022

Customer Success Manager

InterVision
02.2018 - 01.2022

Bachelor of Arts - Communications

Lindenwood University

Similar Profiles

CREATE PROFILE
Bailey Swartz