Macie James
Marshfield
Summary
Offering strong foundation in customer service and teamwork, eager to learn and excel in a new environment. Brings ability to quickly grasp new concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills in this new role.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Barista
Monroe Coffee Shop
03.2023 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associate of Science - Biology
Ozarks Technical Community College
Springfield, MO05-2026
High School Diploma -
Marshfield High School
Marshfield, MO05-2023
Skills
- Problem solving skills
- Patient education and counseling
- Customer service
- Attention to detail
- Cash register operations
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Relationship building
- Certified pharmacy technician
Timeline
Pharmacy Technician
Walgreens
02.2024 - Current
Barista
Monroe Coffee Shop
03.2023 - 08.2023
Associate of Science - Biology
Ozarks Technical Community College
High School Diploma -
Marshfield High School
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