Bailey Ishmael
Raytown,MO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Hyvee Market Grill
03.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Online Personal Shopper
Hyvee
11.2015 - 01.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Backstage Catering
Sprint Center
02.2013 - 02.2014
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
Education
MA Certification - Medical Assisting
WellSpring School of Allied Health
Kansas City, MO12.2023
High School Diploma -
Raytown South High School
Raytown, MO05.2013
Skills
- Pos Operation
- Table Setting Arrangements
- Server Training
- Regulatory Compliance
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Food Spoilage Prevention
- Suggestive Selling
- Speaking
- Greet Guests
- Guest Flow
- Performance Improvement
- High-Energy and Stamina
- Dining Area Maintenance
- Special Requests and Substitutions
- Cash Handling
- Cash Register Operations
- Patron Experiences
Timeline
Server/Bartender
Hyvee Market Grill
03.2016 - Current
Online Personal Shopper
Hyvee
11.2015 - 01.2021
Backstage Catering
Sprint Center
02.2013 - 02.2014
MA Certification - Medical Assisting
WellSpring School of Allied Health
High School Diploma -
Raytown South High School
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