Dynamic professional with extensive experience in team leadership and cross-functional collaboration. Expertise in streamlining production processes, driving operational efficiency, and establishing performance goals. Dedicated to delivering exceptional customer service and continuous improvement.
Work History
Working Team Lead
5 Years 6 Months
Spartan Light Metal Products | 01.2021 - 07.2026
Implemented continuous improvement initiatives resulting in reduced waste and increased productivity.
Led cross-functional teams to streamline production processes and enhance operational efficiency.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Set aggressive targets for employees to drive company success and strengthen motivation.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained new team members by relaying information on company procedures and safety requirements.
Manager
2 Years
TYD's | 10.2018 - 10.2020
Led cross-functional teams in strategic planning initiatives to drive operational excellence.
Developed and implemented process improvements, enhancing efficiency across multiple departments.
Oversaw daily operations, ensuring alignment with organizational goals and performance standards.
Mentored junior staff, fostering professional growth and promoting a culture of continuous improvement.
Oversaw daily food operations, ensuring compliance with health and safety regulations.
Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
Cashier
5 Months
CVS Pharmacy | 02.2020 - 07.2020
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Processed customer transactions accurately using point-of-sale systems.
Handled cash and credit transactions, ensuring compliance with financial policies.
Assisted in maintaining store inventory levels through effective stock management.
Greeted customers entering store and responded promptly to customer needs.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier and Cook
2 Years
Dagwood JR | 10.2016 - 10.2018
Processed transactions accurately and efficiently, ensuring customer satisfaction during high-volume hours.
Maintained organized checkout area, optimizing workflow and enhancing customer experience.
Streamlined food preparation processes, improving efficiency and reducing wait times.
Prepared food items in compliance with recipes and portioning control guidelines.
Trained new cashiers on policies, procedures, and point-of-sale systems to ensure operational consistency.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma
Mexico High School | Mexico, MO | 05-2019
Honor Roll all four years of High School
National Honors Society 2018 and 2019
No Degree - Nursing
Missouri Western State University | Saint Joseph, MO
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health