Ayla Moss-Battle
Chesterfield,MO
Summary
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
8
8
years of professional experience
Work History
Program Support Assistant
Veteran Benefits Administration
St. Louis, MO
08.2023 - Current
- Provides administrative and operational support to ensure efficient program operations. Manages records and databases, prepares reports and correspondence using Microsoft Office applications, and coordinates schedules and communications. Reviews data for accuracy, performs general clerical duties, and serves as a point of contact for internal and external stakeholders. Handles sensitive and confidential information with discretion, ensuring compliance with organizational policies, privacy standards, and federal regulations. Within the Veterans Benefits Administration, may assist in preparing and tracking veterans’ benefit claims while maintaining accurate and secure documentation.
Document and Scanning Specialist Lead
Iron Mountain
St. Louis, MO
12.2020 - 08.2023
- Provide daily direction to employees in order to accomplish projects.
- Manage project timelines, quality and outcome of Customers orders.
- Lead, mentor, cross train and provide accountable standards and measures to the department employees.
Administrator Assistant
Kernz Group
Earth City, MO
08.2019 - 12.2020
- Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. excellent oral and written communication skills
Appliance Customer Service Representative
Best Buy
St. Louis, MO
01.2018 - 12.2020
- Consultants deliver unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology. which also includes scheduling and emailing customer about orders, assembling files for customer complaints
Education
University of Missouri Kansas City
Kansas City, MOSkills
- Customer service
- Office administration
- Analytical research
- Report preparation
- Records management
- Data analysis
Timeline
Program Support Assistant
Veteran Benefits Administration
08.2023 - Current
Document and Scanning Specialist Lead
Iron Mountain
12.2020 - 08.2023
Administrator Assistant
Kernz Group
08.2019 - 12.2020
Appliance Customer Service Representative
Best Buy
01.2018 - 12.2020
University of Missouri Kansas City