Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ayanna Durr

Saint Louis

Summary

Motivated and adaptable professional with a well-rounded background in customer service, administrative support,and general labor. Proven ability to handle multiple tasks, provide excellent service, and work well with diverse teams. Quick to learn, dependable, and ready to take on new challenges across various industries.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Representative

TTEC
  • Greeted patients and visitors, provided clear information on policies and procedures
  • Handled intake paperwork, insurance verification, and maintained accurate medical records
  • Processed co-payments and deductibles, explained billing options to clients
  • Ensured patient privacy and data security in compliance with HIPAA standards

Demographic Survey Specialist

U.S. Census Bureau
  • Collected and verified confidential data while maintaining strict privacy standards
  • Provided information and support to the public to encourage participation
  • Managed reporting and updates with accuracy and timeliness

Personal Care Specialist

Visiting Angels
  • Supported clients with daily living activities while building trust and rapport
  • Managed appointments, medication reminders, and documented care notes

Quick Service Associate

McDonald’s
  • Delivered prompt, friendly customer service in a high-volume environment
  • Handled cash transactions, operated POS system accurately, ensured food safety

Warehouse Worker

WanHub
  • Maintained organized inventory, supported smooth flow of shipments
  • Assisted with loading/unloading, picking, packing, and quality checks

Hairstylist

Empress Beauty Hair LLC
10.2021 - Current
  • Provided customized hair color and styling services to enhance client satisfaction and loyalty.
  • Advised clients on hair care techniques and products for optimal maintenance between visits.
  • Performed thorough consultations to determine individual client needs and preferences.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.

Education

High School -

Ellison High School
Killeen, TX

Associate - Cosmetology

Killeen Career Center
Killeen, TX

Skills

  • Front Desk Reception & Client Service
  • Scheduling & Appointment Coordination
  • Data Entry & Records Management
  • Cash Handling & Payment Processing
  • Confidentiality & HIPAA Compliance
  • Multi-tasking in Fast-Paced Environments
  • Effective Communication & Problem Solving

Certification

  • ServSafe Certification
  • Food Handler’s Certification

Timeline

Hairstylist

Empress Beauty Hair LLC
10.2021 - Current

Patient Access Representative

TTEC

Demographic Survey Specialist

U.S. Census Bureau

Personal Care Specialist

Visiting Angels

Quick Service Associate

McDonald’s

Warehouse Worker

WanHub

Associate - Cosmetology

Killeen Career Center

High School -

Ellison High School

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Ayanna Durr