Avis Dearing
Raymore
Summary
Adept at managing multiple tasks, I excelled as an Administrative Assistant at HickmanMills School District, where I enhanced office efficiency and customer satisfaction. Leveraging strong data entry and interpersonal skills, I ensured secure, accurate record-keeping and fostered positive relationships, significantly improving client service standards.
Overview
25
25
years of professional experience
Work History
Customer Service Representative Medical Biller
Ascentist Healthcare
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Wright Career College
04.2012 - 09.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Administrative Assistant
HickmanMills School District
07.2000 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate Of Applied Science - Medical Billing Coding
Everest College
10.2014
General Education -
Ruskin High School
700 E111th Kansas City 05.1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Customer Service Representative Medical Biller
Ascentist Healthcare
02.2023 - Current
Front Desk Receptionist
Wright Career College
04.2012 - 09.2014
Administrative Assistant
HickmanMills School District
07.2000 - 06.2010
Associate Of Applied Science - Medical Billing Coding
Everest College
General Education -
Ruskin High School
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