Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avery Arnold

St Louis

Summary

Extremely self motivated, high performance retail manager with a deep love for exceptional customer service, team engagement, coaching and development, and ability to drive sales. I am best described as a passionate, resourceful, personable, bubbly, and an incredibly shrewd person when it comes to upholding company initiatives and client service expectations. I am looking to bring my 12+ years of retail based sales, educational training and leadership experience to your company.

Overview

12
12
years of professional experience

Work History

Manager in Training

Lush Cosmetics
08.2013 - 06.2022
  • Provide tailored, insightful, and supportive coaching and feedback based on both store QBR goals and staff personal development opportunities to further their skills within the business and prepare them for growth and succession planning.
  • Drive sales through team leadership and staff engagement, utilizing company based selling strategies and consistent team feedback to impact results
  • Create a welcoming environment for both staff and customers by speaking to company values, using inclusive and open language, and always coming to work with a positive and upbeat attitude and solutions oriented mindset.
  • Prepare all orders for inventory weekly, oversee all operational tasks are executed excellently, ensure all LP policies are followed
  • Create weekly schedule for all staff members to meet needs of business based on sales metrics, company initiatives and marketing strategies, and is aligned with operational neccesities

Experience Manager

Ulta Beauty
07.2024 - 06.2025
  • Ensured all sales metrics were exceeded, often by +10%-30% above goal through consistent coaching, leveraging of company events and initiatives, monitoring of successful strategies and leading by example on the sales floor
  • Fostered open lines of communication among team members by creating a safe and encouraging environment to share opportunities, celebrate successes, listen without judgement, and consistent and supportive coaching.
  • Established strong relationships with clients through extensive product knowledge, consistent solutions oriented communication, exemplary leadership values and proper floor direction.
  • Ongoing recruitment through social media, in store events and community outreach

Sales and Service Manager

Sephora
07.2022 - 05.2024
  • Ensure an excellent customer experience is provided to each guest through positive rapport building, thorough needs determination, client interactions observations and product suggestions tailored to the needs of the guest
  • Responsible for all on stage activities and management of up to 15 team members to drive daily budget/ KPI goal achievements through on stage logistics, in the moment coaching, metric observations and swift execution of feedback to impact goals and exceed targets.
  • Assist with operational needs like reverse logistics, cycle counting, damages, tester creation, product launches and off assortment to maintain backstage metrics.
  • Master of deescalation with clients and team members through active listening, consistent client service, sticking to company policy and procedure, and always leading with empathy

Education

Bachelor of Arts - Film And Television Production

Webster University
Webster University
05.2020

Skills

  • Excellent communication and mitigation
  • Consistent top sales performer
  • Operational excellence
  • Superior client service and delight
  • Goal motivated
  • Adaptable and resourceful
  • Solutions-oriented
  • Labor and scheduling
  • Performance managment

Timeline

Experience Manager

Ulta Beauty
07.2024 - 06.2025

Sales and Service Manager

Sephora
07.2022 - 05.2024

Manager in Training

Lush Cosmetics
08.2013 - 06.2022

Bachelor of Arts - Film And Television Production

Webster University

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Avery Arnold