Ava Shutt
Odessa,MO
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Coffee Camp
01.2023 - Current
- Demonstrated expertise in preparing a variety of coffee drinks and specialty drinks for customers
- Handled cash transactions accurately
- Provided excellent customer service to ensure customer satisfaction
Supervisor
Einstein Bros. Bagels
09.2021 - Current
- Supervised employees to meet and exceed goals
- Developed and implemented process improvements to streamline operations and increase efficiency
- Weekly inventory count and ordering weekly
- Responsible for opening the store and preparing for daily operations
Rooms Intern
Loews Hotels
05.2024 - 08.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at an 800 room facility.
Front Gate Assistant
I-70 Motorsports Park
03.2021 - 02.2023
- Greeted customers in a friendly and professional manner, providing a positive customer experience
- Answered customer inquiries and provided accurate information on services and promotions
Parts Runner/ Administrative Office Assistant
KAT Excavation
08.2020 - 08.2022
- Maintained accurate records of all parts received, signed off, and delivered
- Processed payments and invoices
- Performed basic office duties such as data entry, filing, and word processing
Barista
Black Box Coffee
01.2020 - 01.2021
- Involved in creating and testing new menu items
- Demonstrated strong customer service and communication skills
- Resolved customer complaints in a professional and friendly manner
Car Hop
Sonic Drive-In
03.2018 - 01.2020
- Handled cash and credit card transactions in a timely and professional manner
- Greeted customers in a friendly manner and responded to their inquiries in a timely fashion
Education
Bachelors of Science - Hospitality Leadership
Missouri State University
Springfield MO12.2024
High School Diploma -
Odessa High School
Odessa MO05-2020
Skills
- Outgoing
- Friendly
- Positive Attitude
- Respectful
- Organized
- Energetic
- Customer Oriented
- Leadership Skills
Certification
ServSafe https://www.servsafe.com/ss/Exams/certificates/ipcert.aspx?CID=b8SN%2fV7VzY9kYfEADqCKeg%3d%3d December 2021
Timeline
Rooms Intern
Loews Hotels
05.2024 - 08.2024
Barista
Coffee Camp
01.2023 - Current
Supervisor
Einstein Bros. Bagels
09.2021 - Current
Front Gate Assistant
I-70 Motorsports Park
03.2021 - 02.2023
Parts Runner/ Administrative Office Assistant
KAT Excavation
08.2020 - 08.2022
Barista
Black Box Coffee
01.2020 - 01.2021
Car Hop
Sonic Drive-In
03.2018 - 01.2020
ServSafe https://www.servsafe.com/ss/Exams/certificates/ipcert.aspx?CID=b8SN%2fV7VzY9kYfEADqCKeg%3d%3d December 2021
Bachelors of Science - Hospitality Leadership
Missouri State University
High School Diploma -
Odessa High School
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