Autumn Clark
Kearney
Summary
Dynamic Customer Relations Manager with a strong work ethic and proven success at Able Appliance Repair, enhancing client loyalty through strategic communication and effective problem resolution. Skilled in customer relationship management and team member training, I consistently foster positive relationships, driving repeat business and improving customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Relations Manager
Able Appliance Repair
12.2020 - 05.2025
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Made customers aware of current and new programs and services.
Assistant Manager/Apartment Leasing Consultant
Prairie Lakes Apartment
02.2008 - 02.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Property Manager
Price Brothers Management
05.2004 - 02.2008
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Lead Teacher, Toddler Room
Hillcrest Christian Child Development Center
07.2000 - 05.2004
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
Education
Diploma
Gardner Edgerton High School
Gardner, KS05-1999
Skills
- Strong work ethic
- Quality assurance
- Business operations
- Attention to detail
- Schedule management
- Customer service
- Team member training
- Strategic thinking
- Customer relations
- Decision-making
- Training and mentoring
- Data entry
- Customer relationship management
Timeline
Customer Relations Manager
Able Appliance Repair
12.2020 - 05.2025
Assistant Manager/Apartment Leasing Consultant
Prairie Lakes Apartment
02.2008 - 02.2010
Assistant Property Manager
Price Brothers Management
05.2004 - 02.2008
Lead Teacher, Toddler Room
Hillcrest Christian Child Development Center
07.2000 - 05.2004
Diploma
Gardner Edgerton High School
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