Austin Parson
Poplar Bluff
Summary
Dynamic Customer Service Representative with a proven track record at MBS Textbook Exchange, excelling in complaint resolution and client relations. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and adept at building rapport, ensuring a positive experience for every customer.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MBS Textbook Exchange
11.2021 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
MOHELA
11.2020 - 08.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Monitor Technician
Moberly Regional Medical Center
06.2020 - 02.2021
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
Service Advisor
Larry Hillis
05.2018 - 06.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
Inventory Specialist
Perkins Sales
08.2015 - 05.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
High School Diploma -
Bernie High School
Bernie, MONo Degree - Biology
Murray State University
Murray, KYSkills
- Scheduling
- Account updating
- Complaint resolution
- Conflict resolution
- Live chat support
- Microsoft office expertise
- Payment processing
- Multi-line telephone operations
- Medical terminology
- Data collection
- Researching
- Call center operations
- Customer relations
- Refunds processing
- Complaint handling
- Building rapport
- Document control
- Time management
- Team collaboration
- Client relations
- Data entry
- Positive and professional
- Customer education
Timeline
Customer Service Representative
MBS Textbook Exchange
11.2021 - Current
Customer Service Representative
MOHELA
11.2020 - 08.2021
Monitor Technician
Moberly Regional Medical Center
06.2020 - 02.2021
Service Advisor
Larry Hillis
05.2018 - 06.2020
Inventory Specialist
Perkins Sales
08.2015 - 05.2018
High School Diploma -
Bernie High School
No Degree - Biology
Murray State University
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