Austin Lynch
St. Louis
Summary
Server Shift Leader with strengths in complaint handling, team collaboration, and organization. Committed to ensuring exceptional dining experiences and customer satisfaction through effective shift planning and personnel training.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Alamo Drafthouse
St Louis, MO
01.2023 - Current
- Assisted in managing daily operations and ensuring smooth dining experiences for guests.
- Learned menu items and prepared recommendations to enhance customer satisfaction.
- Supported team members in executing timely service during peak hours.
- Maintained cleanliness and organization of dining area to adhere to health standards.
- Handled cash register operations and processed customer payments accurately.
- Trained new staff on service protocols and restaurant policies for consistency.
Crew Team Member
9 Mile Garden
St Louis, MO
02.2022 - 10.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Crew Member
Smoothie King
St Louis, MO
02.2021 - 02.2022
- Prepared and blended smoothies according to standardized recipes ensuring consistency in taste and quality.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations, contributing to a safe and welcoming environment.
- Assisted in training new crew members on operational procedures and best practices.
- Operated point-of-sale system accurately processing transactions and managing cash effectively.
- Monitored inventory levels, restocking supplies proactively to minimize downtime during peak hours.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Education
Associate of Applied Science - Hospitality Management
Saint Louis Community College
St. Louis, MO12-2028
Skills
- Complaint handling
- Organization
- Shift planning
- Personnel training
Timeline
Server Shift Leader
Alamo Drafthouse
01.2023 - Current
Crew Team Member
9 Mile Garden
02.2022 - 10.2022
Crew Member
Smoothie King
02.2021 - 02.2022
Associate of Applied Science - Hospitality Management
Saint Louis Community College