Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Austin Knight

Wentzville

Summary

Dynamic leader with a proven track record at Bluegrass Hospitality Association, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and employee productivity, achieving significant improvements in financial performance. Skilled in conflict resolution and performance management, fostering a culture of continuous learning and collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Bluegrass Hospitality Association
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Associate of Science - Accounting

Southwestern Illinois College
Belleville, IL
06-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Marketing
  • Budget control
  • Expectation setting
  • Emergency response
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Vendor management
  • Regulatory compliance
  • Trend analysis
  • Teamwork and collaboration
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Hiring and training

Certification

  • CPR Certified
  • ServSafe Manger Certified

Languages

Spanish
Limited Working

Timeline

Manager

Bluegrass Hospitality Association
02.2022 - Current

Associate of Science - Accounting

Southwestern Illinois College
Austin Knight