Austin Knight
Wentzville
Summary
Dynamic leader with a proven track record at Bluegrass Hospitality Association, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and employee productivity, achieving significant improvements in financial performance. Skilled in conflict resolution and performance management, fostering a culture of continuous learning and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Bluegrass Hospitality Association
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Science - Accounting
Southwestern Illinois College
Belleville, IL06-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
- Marketing
- Budget control
- Expectation setting
- Emergency response
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Vendor management
- Regulatory compliance
- Trend analysis
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Hiring and training
Certification
- CPR Certified
- ServSafe Manger Certified
Languages
Spanish
Limited Working
Timeline
Manager
Bluegrass Hospitality Association
02.2022 - Current
Associate of Science - Accounting
Southwestern Illinois College
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