Dynamic leader with a proven track record at Bluegrass Hospitality Association, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and employee productivity, achieving significant improvements in financial performance. Skilled in conflict resolution and performance management, fostering a culture of continuous learning and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Bluegrass Hospitality Association
02.2022 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Science - Accounting
Southwestern Illinois College
Belleville, IL
06-2026
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Operations management
Project management
Performance management
Staff development
Shift scheduling
Sales techniques
Conflict resolution
Schedule preparation
Marketing
Budget control
Expectation setting
Emergency response
Clear communication
Employee onboarding
Coaching and mentoring
Policy and procedure development
Inventory management
Recruiting and interviewing
Data analysis
Vendor management
Regulatory compliance
Trend analysis
Teamwork and collaboration
Computer skills
Positive attitude
Adaptability and flexibility
Attention to detail
Hiring and training
Certification
CPR Certified
ServSafe Manger Certified
Languages
Spanish
Limited Working
Timeline
Manager
Bluegrass Hospitality Association
02.2022 - Current
Associate of Science - Accounting
Southwestern Illinois College
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