Austin Brooks
Springfield
Summary
Throughout my professional career I've worked a variety of jobs which has allowed me to pull experience from multiple different venues. It has also given me the ability to quickly adapt to new environments and get up to speed with the rest of the team. I also have many years of personal IT experience and am currently studying to get my CompTia A+ certification.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Cook
Andy B's Family Entertainment Center
11.2024 - Current
- Plated and presented all dishes to match established restaurant standards.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Line Cook
Big Whiskey's American Bar & Grill
04.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Meat/Produce TA
Wal-Mart
01.2021 - 03.2023
- Maintains a clean work environment while making sure the product is stocked for customers
- Also provides quality control on all items in the departments while completing any tasks laid out by management
- Successfully trained multiple new associates who have went on to excel in their positions
- Regularly made sure all processes for the department were completed each day to streamline the work of other teams
- Consistently able to complete tasks while under pressure
Line Cook
Buffalo Wild Wings
01.2020 - 01.2021
- Worked efficiently to make sure that orders were sent out promptly and correctly
- Worked well with my team to ensure everyone worked together and were on the same page when it came to making orders at the same time
- Handle 60+ customer interactions per day, giving detailed & personalized service to ensure customer retention
- Trained multiple new employees the ins and outs of our processes and different dishes
- Able to meet the high demand my team would face daily in a timely fashion
- Able to help create a fun, but efficient work environment for our team members
Customer Service Representative - Bank/Credit Union Call Center
Jack Henry Associates
01.2020 - 12.2020
- Acted as an agent on behalf of financial institutions, utilizing a large range of software to assist with their clients' banking needs
- Provided professional customer service to ensure clients' issues were handled with care and resolved as quickly as possible
- Either by solving the situation myself or writing concise tickets and sending them to the correct departments
- Routinely dealt with large workloads where working as quickly as possible was essential to handling the influx of callers
- Was able to maintain a professional tone while dealing with high stress situations
CAP Team 2 Associate
Wal-Mart
01.2018 - 12.2020
- Tasked with making sure the trucks filled with freight were properly, and timely unloaded, and the freight pushed out to the floor for the customers
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Consistently offered support to fellow associates to make sure the job at hand was finished in a timely manner
Dishwasher
Mama Jean's Natural Market
01.2016 - 12.2017
- Efficiently and quickly cleaned various dishes, silverware and food prep materials to provide smooth service and reduce wait times
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customers health
Summer Maintenance Worker
Missouri State University
01.2016 - 12.2016
- Preformed maintenance on various pieces of furniture in students' rooms, fixing/replacing window fixtures and screens and replacing ceiling tiles
- Maintained a clean environment to stay in by cleaning rooms, hallways, and bathrooms
- Carried out maintenance on electrical issues by replacing light fixtures and electrical switches/outlets
Education
Computer Science -
Missouri S&T
Rolla, MO01.2020
General Education -
OTC
Springfield, MO01.2020
Skills
- Proficient in Microsoft Word
- Microsoft Excel
- Experienced in Computer Systems
- Enterprise level software
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
Certification
CompTIA A+, In progress, CompTIA, 01/23
Timeline
Line Cook
Andy B's Family Entertainment Center
11.2024 - Current
Line Cook
Big Whiskey's American Bar & Grill
04.2023 - Current
Meat/Produce TA
Wal-Mart
01.2021 - 03.2023
Line Cook
Buffalo Wild Wings
01.2020 - 01.2021
Customer Service Representative - Bank/Credit Union Call Center
Jack Henry Associates
01.2020 - 12.2020
CAP Team 2 Associate
Wal-Mart
01.2018 - 12.2020
Dishwasher
Mama Jean's Natural Market
01.2016 - 12.2017
Summer Maintenance Worker
Missouri State University
01.2016 - 12.2016
General Education -
OTC
Computer Science -
Missouri S&T
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