Austia Johnson
Columbia
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Veterans United
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Registration Representative
Adventist Health
08.2021 - 01.2024
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
Cafe Manager
Speedway LLC
06.2020 - 02.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Cashier/Team Member
Chipotle Mexican Grill
10.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Team Member/Cashier
Shake shack
01.2019 - 08.2019
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Associate
Walmart
03.2016 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Volunteer - Literacy Coach
St. Joseph's Children Center
01.2016 - 01.2017
- Conducted professional development workshops on effective literacy strategies for colleagues, enhancing overall instructional quality.
- Served as a mentor to new educators, sharing expertise in curriculum planning and classroom management techniques.
- Provided planned objectives and instruction for struggling [School Level] readers.
- Assessed literacy needs of school by reviewing student data and current curriculum.
- Monitored status of students requiring special attention.
Education
Some college -
No Degree - Nursing Practice
Moberly Area Community College
Moberly, MO08-2025
High school - Biology
King College Prep High School
Chicago, IL06.2017
Skills
- Retail
- Team Member
- Customer service
- Food Prep
- Payment collection
- Fast Food
- Customer assistance
- Food Service
- Leadership qualities
- Food Preparation
- Time management skills
- Sales Experience
- Computer skills
- Cashiering
- POS
- Writing Skills
- Time Management
- Public Relations
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Food service: Customer situations, Proficient, 03/01/20
- Sales skills, Highly Proficient, 01/01/19
Timeline
Customer Service Representative
Veterans United
04.2024 - Current
Patient Registration Representative
Adventist Health
08.2021 - 01.2024
Cafe Manager
Speedway LLC
06.2020 - 02.2021
Cashier/Team Member
Chipotle Mexican Grill
10.2019 - 03.2020
Team Member/Cashier
Shake shack
01.2019 - 08.2019
Customer Service Associate
Walmart
03.2016 - 09.2018
Volunteer - Literacy Coach
St. Joseph's Children Center
01.2016 - 01.2017
High school - Biology
King College Prep High School
Some college -
No Degree - Nursing Practice
Moberly Area Community College
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