Austen Knepper
Kansas City
Summary
Detail oriented professional with a strong background in customer service. Proven ability to manage multiple tasks at once while maintaining customer satisfaction and quality assurance. Utilizes all tools along with critical thinking skills to solve challenges both in person and over the phone.
Overview
5
5
years of professional experience
Work History
Hospital Service Technician
New York Blood Services
12.2023 - Current
- Monitored inventory levels of supplies, ensuring timely restocking and availability.
- Resolved equipment malfunctions promptly to minimize downtime in operations.
- Participated in quality assurance initiatives, contributing to overall service excellence.
- Assisted healthcare professionals in providing optimal patient care by maintaining fully stocked blood products or blood related equipment.
- Stay up-to-date on changing SOPs and ensure processes are followed to corporate standards.
- Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining attention to detail and prioritizing workload appropriately.
- Contributed to the positive reputation of the blood center by consistently exhibiting professionalism and excellent customer service skills when interacting with hospital staff.
- Facilitated effective communication between departments regarding equipment needs, helping to optimize resource allocation throughout the blood bank setting.
Customer Service Representative
NJM Insurance Group
09.2023 - 11.2023
- Resolved customer questions efficiently, ensuring positive experiences and retention.
- Maintained detailed records of customer interactions.
- Managed high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Informed customers about billing, payments and updates to policy
- Identified and resolved any discrepancies or errors in customer's accounts.
Floor Salesperson
Wilson Lighting & Design
06.2022 - 09.2023
- Engaged walk-in or over the phone customers by providing expert product knowledge and personalized recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Conducted inventory management tasks, including stock replenishment and organization of displays.
- Educated customers on proper care and maintenance of purchased items, minimizing installation mistakes or returns.
- Facilitated seamless returns or exchanges when necessary, prioritizing customer satisfaction above all else.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Loan Processor
Intercontinental Capital Group, "icg"
01.2021 - 12.2021
- Processed loan applications, ensuring compliance with industry regulations and company policies.
- Collaborated with team members to streamline processes, enhancing overall productivity within the department.
- Assisted loan officers with closing processes to fastrack procedures and promote teamwork.
- Provided quick turnaround times to maintain fast-past schedule.
- Work with title companies to verify the approval and closing of loans.
- Monitored pipelines to track and log status of loans.
Education
High School Diploma -
Kearney High School
Kearney, MOSkills
- Patient Care
- Time Management
- Customer Service
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Order processing
- Quality control
- Stock management
- Teamwork and collaboration
Timeline
Hospital Service Technician
New York Blood Services
12.2023 - Current
Customer Service Representative
NJM Insurance Group
09.2023 - 11.2023
Floor Salesperson
Wilson Lighting & Design
06.2022 - 09.2023
Loan Processor
Intercontinental Capital Group, "icg"
01.2021 - 12.2021
High School Diploma -
Kearney High School