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Associate Service Desk Analyst - Contract

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Proven IT professional with a track record of enhancing system efficiency and customer satisfaction at the Department Of Communities And Justice. Expert in network troubleshooting and remote technical support, complemented by strong client relationship management skills. Achieved a significant reduction in ticket resolution times, demonstrating a commitment to excellence and a results-driven approach.

Proven Service Desk Analyst at Wipro IT Services Poland, adept in Remote Technical Support and Incident Management, enhanced customer satisfaction through efficient problem-solving and empathetic client relations. Leveraged ITIL knowledge and interpersonal skills to reduce ticket resolution times significantly, demonstrating a commitment to excellence and teamwork in high-pressure environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Highly motivated and results-oriented Service Desk Analyst with two years of experience at Altera Digital Health. Proven ability to resolve complex technical issues, provide exceptional customer service, and consistently exceed performance expectations. Adept at detailed ticket documentation, ensuring comprehensive issue tracking and resolution. A great communicator and team player, I maintained a 4.7/5 customer satisfaction rating in my first year and a 4.72/5 in my second year, while handling the highest ticket volume (1224 in year one - 224 more than the next agent). Proficient in a wide range of healthcare IT applications including Citrix Workspace, ServiceNow, and the Microsoft Office 365 suite. Possesses strong analytical and problem-solving skills, coupled with a commitment to continuous learning and professional development.


Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Tech savvy IT professional holding Top-Secret Clearance with hands-on experience maintaining in-house IT systems and providing comprehensive customer support to thousands of users worldwide. Remarkable efficiency in designing, developing, and maintaining business software and system as per user requirements and managing related databases and networks. Proven competencies to participate in network design to ensure implementation of viable systems security policies and procedures. Familiarity with DISA STIG compliance and Security + certified. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Aunikka Johnson

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Service Desk Analyst

Office Administrative Student

YES Teen Ambassador

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Service Desk Analyst

Office Administrative Student

YES Teen Ambassador

High School Diploma -

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