Audrey Cameron
Jennings
Summary
Dedicated program manager with expertise in team collaboration and performance evaluation. Proven track record in developing engaging lesson plans and ensuring safety protocols, ready to enhance program quality and student engagement.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Program Manager, SparkConnect Youth Program
Salvation Army
St Louis
05.2024 - Current
- Supervised daily activities and ensured student engagement in structured programs.
- Cultivated relationships with parents and guardians by providing regular feedback on their children's progress in the program.
- Organized recreational activities that promoted teamwork and social skills development.
- Developed age-appropriate lesson plans aligned with educational standards and goals.
- Monitored safety protocols during activities to maintain a secure environment for students.
- Implemented behavioral management strategies when necessary to ensure an orderly learning environment.
Escalation Team Manager
Teleperformance USA
St Louis
03.2020 - 05.2024
- Supervised daily operations to ensure team efficiency and productivity.
- Conducted regular performance reviews to provide feedback and coaching.
- Trained new hires on company policies and operational procedures.
- Facilitated communication between departments to enhance collaboration.
- Implemented process improvements to streamline operations and reduce delays.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
Site Supervisor
Stray Dog/ Arts In Mind After School Program
St Louis
09.2011 - 08.2019
- Coordinated schedules and logistics for staff and student engagements.
- Facilitated communication between parents, staff, and management effectively.
- Managed supplies and resources to support program needs efficiently.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Supervised daily activities for students in after-school programs.
Education
Some College (No Degree) - Communications Sciences And Disorders
University of Missouri St Louis
St Louis, MOSkills
- Program management
- Safety protocols
- Lesson planning
- Performance evaluation
- Process improvement
- Team collaboration
- Resource management
- Training development
- Communication facilitation
- Adobe applications
- Documentation proficiency
- Budget preparation
- Community outreach
- Team training and development
- Proposal development
Certification
Pediatric First Aid and CPR AED Child Infant Adult Certificate
Timeline
Program Manager, SparkConnect Youth Program
Salvation Army
05.2024 - Current
Escalation Team Manager
Teleperformance USA
03.2020 - 05.2024
Site Supervisor
Stray Dog/ Arts In Mind After School Program
09.2011 - 08.2019
Some College (No Degree) - Communications Sciences And Disorders
University of Missouri St Louis